Blue Bell, PA., Redmond, WA., and Norwood, MA., January 29, 2004 — Gryphon Networks, the leader in customer acquisition resource management (CARM) solutions for business, is harnessing the scalability, reliability and flexibility of Unisys Corporation (NYSE: UIS) and Microsoft®
enterprise technologies to support its demanding datacenter operations for “Do Not Call” compliance solutions, the three companies announced today.
Gryphon Networks demanded a cost-effective data center infrastructure that could handle high volumes of transactions with maximum reliability and speed to accommodate its fast-growing business. Once an architecture design was finalized, it only took 2 days to migrate off the existing Microsoft Windows NT®
Server 4.0 platform, with no disruption to the business.
Solution Selection
After evaluating UNIX operating systems from HP, IBM, and Unisys, and evaluating Oracle and Microsoft database solutions, Gryphon Networks selected Microsoft Windows Server (TM) 2003 Datacenter Edition and SQL Server (TM) 2000 database, running on an Intel-based 16-processor Unisys ES7000 servers on EMC CLARiiON storage. The Unisys and Microsoft solution was selected for its superior total cost of ownership, its reliability providing uptime 24 by 7, and its ability to scale on demand to handle spikes in call processing volume.
“Our need for IT investment is driven by strong and steadily increasing demand from compliance-conscious enterprise businesses that rely on us to deliver seamless call management automation,” said Rick Boudrieau, chief technology officer, Gryphon Networks. “To ensure we could handle progressively larger transaction volumes and keep costs down, we had to integrate and consolidate our IT systems. The Unisys, Microsoft, and EMC solution offered superior performance, expandability and long-term return on investment.”
Solution Proof of Concept
Together, Unisys and Microsoft consultants developed a proof-of-concept for Gryphon Networks at the Microsoft Technology Center located in Waltham, Mass. The results convinced Gryphon that their technology and business requirements would be met by replacing existing Windows NT-based servers with a 16-processor Unisys ES7000 server running Microsoft Windows Server 2003 Datacenter Edition and Microsoft SQL Server 2000 database. Once the architecture design was approved, Unisys consultants worked directly with Gryphon Networks’ IT department to migrate its existing server infrastructure to the Unisys ES7000 server, on EMC CLARiiON storage, running the latest Windows Server enterprise software, a process that took only two days with no disruption to the business.
“Microsoft and Unisys view information technology as a strategic asset that can help businesses achieve their goals for growth and cost reduction,” said Sanjay Parthasarathy, corporate vice president of the Platform Strategy and Partner Group at Microsoft Corp. “That shared vision allows us to collaborate closely and combine our enterprise technologies and services to quickly address the specific requirements of our mutual clients. With our integrated solutions based on Windows Server 2003, Unisys and Microsoft are enabling Gryphon Networks to provide optimal service to its own enterprise customers, which operate some of the largest call centers in the world.”
Solution Success
Today, Gryphon Networks operates a streamlined and efficient enterprise infrastructure that delivers common, real-time database access to customers utilizing both Guardian call center and Call Advisor desktop telephone applications. A Unisys ES7000 server and EMC CLARiiON system, running the Microsoft SQL Server 2000 database, is based in Massachusetts, serving critical call functions, and the other ES7000 server and EMC CLARiiON system is based in Atlanta, providing disaster recovery and back-up support.
“For Gryphon Networks, their system is their business,” said Peter Samson, vice president of Enterprise Server Market Development, Unisys Corporation. “The fact that Gryphon selected a Unisys and Microsoft solution to satisfy the highly demanding requirements of real-time call blocking is a testament to the scalability and reliability of not only the ES7000, but also to the mission critical capabilities of Windows Datacenter and SQL Server. We welcome Gryphon Networks into the rapidly growing family of satisfied Unisys clients through which we are redefining the dynamics of the high-end server market.”
About Gryphon Networks
Gryphon Networks is the leader in customer acquisition resource management (CARM) solutions for business. Gryphon’s proven, patented technology enables outbound telephone marketers to automatically manage compliance with all state and federal consumer Do Not Call laws and automatic federal exemption management. The network-delivered technology provides enterprise-wide, professionally managed Do Not Call protection in real time. Powerful call productivity and compliance reports for all calling locations are instantly accessible via the Web. Founded in 1995, Gryphon Networks is a privately held company headquartered in Norwood, Massachusetts. For more information contact Gryphon Networks at 781-255-0444 or visit www.GryphonNetworks.com .
About Unisys
Unisys (NYSE “UIS”) is a worldwide information technology services and solutions company. Our people combine expertise in systems integration; outsourcing, infrastructure, server technology and consulting with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage. For more information, visit www.unisys.com .
About Microsoft
Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software — any time, any place and on any device.
Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
Microsoft, Windows NT and Windows Server are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
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