Microsoft Receives STAR Award for Best Electronic Software Support In the Industry

REDMOND, Wash., Dec. 8, 1999 — Microsoft Corp. today announced that it has been selected by the Software Support Professionals Association (SSPA) as a winner of the organization’s Software Technical Assistance Recognition (STAR) award in the Best Electronic Support category. Microsoft won the award as a result of its ongoing commitment to customer satisfaction, as well as its cost reduction through the development of new and innovative self-help tools and a variety of online resources.

“Microsoft’s Product Support Services (PSS) division is a STAR in the electronic support area,”
said Bill Rose, SSPA founder and executive director.
“With an extensive menu of online support services and technical resources designed for specific customer segments, Microsoft delivers exceptional electronic support and is truly deserving of this year’s award.”

Microsoft’s Online Support: A Wealth of Information Designed for All Customers

Over the past year, Microsoft has focused on making significant investments in its online support resources. Accessed by more than a quarter of a million people every day, Microsoft’s online support sites contain a wealth of tools and information for all types of customers, ranging from Troubleshooting Wizards and download drivers to a library of over 150,000 Knowledge Base articles and live Support webcasts hosted by support professionals.

“Microsoft is thrilled to be recognized by the SSPA as an innovative leader in electronic support,”
said Denise Rundle, director of Online Support at Microsoft.
“Microsoft has worked hard to provide the best support to its customers and will continue to work hard to develop solutions that best meet customer needs.”

Microsoft PSS and Microsoft

Microsoft Product Support Services offers a wide range of support options and resources to help businesses, organizations and individuals attain the greatest success with Microsoft products. From self-help online support to on-site account management, Product Support Services provides the level of support that best meets the unique needs of each individual customer. Product Support Services’ extensive and experienced professional staff is ready to respond 24 hours a day, seven days a week, to ensure the greatest possible customer success and satisfaction worldwide. More information on Microsoft service and support offerings can be found at .

Founded in 1975, Microsoft (Nasdaq
) is the worldwide leader in software for personal and business computing. The company offers a wide range of products and services designed to empower people through great software — any time, any place and on any device.

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