Microsoft Press Announces Launch of New “Troubleshooting” Series

REDMOND, Wash., Jan. 15, 2001 — Microsoft Press, a division of Microsoft Corp., announces the creation and launch of a new series of books, titled
The series debuts this month with the publication of seven titles and two companion Web sites.

Targeted to beginner and intermediate home and small-business users, the Microsoft Press® “Troubleshooting”
series identifies ways to pinpoint the sources of computer problems and easily solve them. Each book in the series is based on extensive customer research and feedback resulting in more than 150 step-by-step solutions for today’s most common PC software and hardware problems. The guides contain easy-to-follow flow charts and checklists that assist users in diagnosing these problems, as well as quick fixes for them.

Microsoft Press’ field research, which included more than 500 study participants and spanned seven months, gave consumers the opportunity to create their ideal computer guide. The result is a series designed by users for users in search of a quick and effective computer aid.

series also is linked to two unique Web sites that provide regularly updated information: a public site where people can learn more about the
series and read sample chapters and quick tip sheets about the books ( ); and a private, password-protected site, accessible only to
readers, that supplies regularly updated

The first seven titles, all to be published in January 2001, are the following:

  • “Troubleshooting Microsoft® Windows® ,”
    $19.99 (U.S.) by Stephen W. Sagma, for Windows 95, Windows 98, Windows 98 Second Edition and Windows Me

  • “Troubleshooting Microsoft® Windows® 2000 Professional,”
    $19.99 (U.S.) by Jerry Joyce and Marianne Moon, for accessing and organizing information, running programs and networking

  • “Troubleshooting Your Web Page,”
    $19.99 (U.S.) by Evan Callahan, for basic Web design and construction, graphics, HTML, Web publishing and database integration

  • “Troubleshooting Your PC,”
    $19.99 (U.S.) by M. David Stone and Alfred Poor, for home hardware and software problems

  • “Troubleshooting Microsoft® Excel Spreadsheets,”
    $19.99 (U.S.) by Laurie Ann Ulrich, for analyzing data and sharing data over the Web using both Excel 97 and Excel 2000 worksheets

  • “Troubleshooting Microsoft® Outlook® ,”
    $19.99 (U.S.) by Julia Kelly, for e-mail, schedules, contacts, folders and Outlook Express

  • “Troubleshooting Microsoft® Access Databases,”
    $19.99 (U.S.) by Virginia Andersen, for tables, forms, reports, data access pages and sharing data using both Access 97 and Access 2000 tables

series, with its diagnostic checklists, do-it-yourself solutions to common problems, Web site updates and extensive indexes, promises to be an invaluable tool for computer users looking for a fast, accessible guide.

Founded in 1975, Microsoft (Nasdaq
) is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software — any time, any place and on any device.

* Prices are recommended. Actual prices may vary.

Microsoft, Microsoft Press, Windows and Outlook are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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