Customers of Siebel Systems Experience Lower Total Cost of Ownership By Deploying CRM Solutions on Microsoft SQL Server 2000

REDMOND, Wash., April 18, 2003 — Microsoft Corp. today announced that a new survey by NerveWire Inc. shows customers of Siebel Systems Inc. can earn a 248 percent return on investment (ROI) over 11 months by deploying Siebel applications on Microsoft®
SQL Server (TM) 2000, compared with other competing solutions.

NerveWire conducted a study of 12 companies using Siebel CRM applications running SQL Server 2000 or a database from a leading competitor (see for more study information). The study compared the costs of migrating, supporting and maintaining the SQL Server environment versus the cost of continuing with the competing data management system. NerveWire concluded that customers migrating to SQL Server 2000 can achieve a 248 percent ROI and a payback period of 11 months. The net present value for the migration project was $387,311.

The study also found that customers could expect reduced hardware, software and IT support costs. For example, average server hardware costs were 27 percent lower for customers of SQL Server, and lower software licensing and maintenance contracts accounted for 6.8 percent of the total savings of migrating to SQL Server.

Alcon Inc., a customer that recently chose to implement Siebel on SQL Server over Oracle, noticed a significant cost reduction by deploying its Siebel application on SQL Server. Reductions in IT support costs contributed 91.9 percent of the total savings for the migrated application. Reductions in support costs per server over 11 months were $192,445.

“SQL Server offered the scalability and reliability we needed for our new sales force automation application, but at a much lower total cost than Oracle,”
said Bob King, director of Application and Database Administration for Alcon.

“Microsoft has pioneered manageability features in every version of SQL Server,”
said Gordon Mangione, vice president for SQL Server at Microsoft.
“Reducing maintenance tasks for IT departments not only saves money, it also enables IT professionals to focus on solving more strategic business needs.”

“Siebel Systems is committed to supporting SQL Server 2000 because it provides our customers with the performance and scalability needed, at a lower cost,”
said Dave Peranich, vice president and general manager of Platform Alliances.
“Building on this, we will be announcing our support for SQL Server 2000 64-bit and Windows Server 2003 at the launch event in San Francisco. By supporting SQL Server 64-bit running on Windows Server 2003, Siebel eBusiness Applications will be able to take advantage of enterprise-class performance and scalability at a lower cost of ownership.”

About Microsoft SQL Server 2000

Microsoft SQL Server 2000 is the complete database and analysis offering for rapidly delivering the next generation of scalable e-commerce, line-of-business and data warehousing solutions. More information on Microsoft SQL Server 2000 can be found at

About Microsoft

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