An Open Letter from Senior Vice President Steven Sinofsky

Dec. 12, 2003

Microsoft has learned of a mistake in the Bookshelf Symbol 7 font included in the Microsoft Office System client applications. Due to an unintentional oversight, we failed to identify, prior to the release, the presence of two swastikas within the font. We apologize for this and for any offense caused. Microsoft is taking immediate measures to remedy the issue for all customers.

Microsoft has released a utility today for worldwide download that removes the font.

Again, we apologize to those who have been offended or upset. We continue to work to improve our processes in order to prevent this type of error in the future.


Steven Sinofsky
Senior Vice President, Microsoft Office

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