Microsoft Holiday Support Center Offers Consumers Convenient Online Support for This Year’s Hottest Holiday Gifts

REDMOND, Wash., Dec. 1, 2004 — Today, Microsoft officially unveiled its annual Microsoft Holiday Support Center online, http://support.microsoft.com /holiday/ , a convenient, one-stop portal designed to provide product information and answers to questions most commonly asked by consumers of Microsoft technology, at no charge.

Featuring the hottest products this holiday season, the Microsoft Holiday Support Center will include support for Microsoft Xbox and Xbox Live, Smart Watches for MSN Direct, and popular Microsoft wireless hardware such as the SideWinder Game Controller. The site also will include detailed, step-by-step troubleshooting resources, downloads for Microsoft customers, and the inside scoop on the latest product features and accessories for hundreds of Microsoft products.

Delivered in 35 languages to 76 regions worldwide, the Microsoft Holiday Support Center Web site is just one of the ways Microsoft is working to constantly improve the support experience for customers and increase their access to help, answers and relevant information. Consumers can count on online product support year-round at http://support.microsoft.com/ , where they can search for information using the Knowledge Base, a comprehensive database that contains more than 250,000 support articles, or click on a product support center link to find the information they need. Phone support also is available.

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Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Microsoft, Xbox, Xbox Live, MSN and SideWinder are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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Microsoft Holiday Support Center 2004 Fact Sheet

Provided to customers for the sixth year, the Microsoft Holiday Support Center is a convenient, one-stop portal filled with product resources, helpful tips and tricks, and answers to the most-asked questions about popular products offered this holiday season.