Leading Partners Help Make Microsoft’s Experience Banking a Reality

ORLANDO, Fla. — Nov. 15, 2005 — Momentum from the banking partner community continues to drive Microsoft Corp.’s experience Banking initiative forward, as more than a dozen leading technology companies now support the industry framework, Microsoft today announced at the Bank Administration Institute (BAI) Retail Delivery Conference & Expo.

Launched last year, experience Banking is an initiative designed to help banks and other financial services firms fundamentally change the overall experience they provide to their customers, employees and operations. Additional partner support for experience Banking includes Accenture, Advanced Financial Solutions Inc. (AFS) — a Metavante company, Baker Hill, Getronics, Harland Financial Solutions, Intel Corporation and Intervoice.

The solutions provided by this group of partners address critical areas and services across banking and are focused on helping to transform the customer, employee and operations experience. Aligned with Microsoft’s experience Banking vision for the banking industry, these solutions are built on proven Microsoft® technologies, including the Microsoft .NET Framework and Microsoft SQL Server™.

“Our partners are integral to the success that our bank and other financial services firms’ customers are realizing with experience Banking,” said Bill Hartnett, general manager of strategy and solutions for the Financial Services Group at Microsoft. “By building on Microsoft technologies, partner solutions provide an innovative way for banks and financial services firms to fundamentally transform their customer, employee and operations experiences.”

These leading bank industry partners have announced their support for experience Banking and their commitment to delivering solutions and services that use Microsoft technologies:

  • Accenture. Accenture is a global management consulting, technology services and outsourcing company that collaborates with financial institutions to help customers achieve high performance through innovative application of leading-edge technologies. 

  • Advanced Financial Solutions Inc. (AFS). AFS, a Metavante company, delivers image-based and conventional check processing solutions to the financial services industry. AFS, which has built its entire check processing system on Microsoft technology, was one of the first companies to offer image and item processing technology based on the Microsoft Windows® operating system. AFS has customers across the globe.

  • ARGO Data Systems. ARGO Data Systems provides consumer lending, sales and service, contact center, and teller solutions to the top banks in the U.S., including Bank of America, JPMorgan Chase, National City and U.S. Bancorp.

  • Baker Hill. More than 1,200 financial institutions have drawn on Baker Hill’s business banking expertise to help improve critical processes, including relationship management, credit origination and portfolio risk management. In September 2005, Baker Hill implemented its Origination Suite in 11 financial institutions. More than 200 institutions to date have adopted the Origination Suite, including Regions Bank, RBC Centura and FirstMerit Bank.

  • Corillian. Corillian is a market leader of online banking and anti-fraud solutions, powering more than 25 percent of the online banking population with its Microsoft-based solutions. In 2005, New Jersey-based Commerce Bank chose the Corillian Consumer Banking application to launch multilingual online banking capabilities, and the University of Wisconsin Credit Union (UWCU) selected Corillian’s Intelligent Authentication solution to better protect the online financial accounts of its more than 100,000 members.

  • Diebold. Diebold is a leading provider of self-service solutions, security and service. Many of the world’s leading financial institutions have chosen Diebold’s Opteva family of ATMs, which runs on the Microsoft Windows XP platform, as their next-generation self-service solutions. Opteva ATMs are powered by Diebold’s Microsoft Windows-based Agilis® software. Financial institutions around the world rely on Diebold’s self-service solutions, including Ohio-based Liberty Savings Bank; Florida-based Suncoast Schools Federal Credit Union, the nation’s seventh-largest credit union and the first financial institution to launch Diebold’s full deposit automation solution; and Bangkok Bank, the largest commercial bank in Thailand and one of the largest regional banks in Southeast Asia, which recently purchased 650 of Diebold’s Opteva ATMs, powered by Agilis.

  • Fincentric Corp. Fincentric provides core retail banking and customer value management solutions to financial institutions in more than 25 countries, including South Africa’s Standard Chartered Bank, Canada’s Envision Financial and First Calgary Savings, Mexico’s Banco Inbursa, California-based Stanford Federal Credit Union, and Texas-based First Command Bank. Fincentric’s Wealthview family of integrated products provides a single view of the customer and helps enable financial institutions to utilize customer knowledge to deliver personalized service and develop profitable customer relationships. Fincentric is a Microsoft Gold Certified Partner.

  • Getronics. Getronics provides .NET-based branch and teller solutions on the Microsoft platform. In 2005, Citizens Bank, the eighth-largest commercial bank in the U.S., chose Getronics’ Globalfs application for its more than 1,500 branches.

  • Harland Financial Solutions. Harland Financial Solutions has many Microsoft-based applications in its portfolio of products and services for financial institutions. Its .NET-based Phoenix Core System is used by institutions in the U.S. and abroad, and its Encore! Branch Automation Solution is popular with institutions of all sizes in the U.S.

  • HP. HP’s Open Bank strategy helps retail banks improve the total customer experience by providing them with accurate, comprehensive, consistent information about a bank’s customer interactions. The HP Open Bank.NET framework is a services-oriented architecture (SOA) for multichannel delivery and transformation that demonstrates HP’s commitment to working with leading partners such as Microsoft to provide retail banks with the industry’s most comprehensive business and technology solutions.

  • Intel. Solutions based on Intel® technology help financial services companies around the world grow their revenues through enhanced service delivery and increased customer satisfaction. For example, the U.K.-based Skipton Building Society needed a scalable multichannel environment to better serve its customers. The society chose a solution based on the latest Unisys Corp., Microsoft and Intel technology, resulting in a savings of 3 million pounds per year.

  • Intervoice. For more than 20 years, Microsoft partner Intervoice has provided voice solutions for banking institutions. Intervoice solutions drive the customer service initiatives for nine of the 10 largest banks in the United States. Utilizing this experience, the Microsoft Speech Server-based Intervoice Speech Banking solution gives customers ready access to speech-driven, hands-free banking.

  • Jack Henry & Associates. Jack Henry & Associates supports community and midtier banks with industry-leading core and complementary processing platforms built primarily on the .NET framework. Jack Henry also supports diverse financial institutions regardless of charter, asset size and core processing solution with highly specialized complementary products ranging from business intelligence solutions, payments solutions and fraud detection to security solutions. Strategically, Jack Henry has adopted the .NET Framework as the technology of choice for future product development and has utilized this technology in more than 75 percent of the complementary products it markets today.

  • NetEconomy. Through its ERASE Financial Crime Suite, built on the Microsoft platform, NetEconomy provides financial institutions with solutions for monitoring transactions to help prevent, detect and manage financial crime, such as money laundering, fraud and market abuse. Retail, private and wholesale banks, and securities firms rely on NetEconomy’s award-winning products, including leading global brokerage firm Calyon Financial, Citizens Bank, Abbey and ING.

  • SAP AG. More than 600 customers in 60 countries worldwide have implemented SAP for Banking. Using SAP’s Banking modules running on the HP + Windows Platform, organizations are addressing banking business challenges including deposits, loans, analytics, ERP, and regulatory and compliance requirements.

  • Unisys. The Unisys Enterprise Payments solution is designed for payments enterprises at major financial institutions, financial services software providers, and payments processing outsourcers. Unisys is a recognized leader in the payments business for more than 40 years, serving 22 of the top 25 global banks and processing half the world’s checks. Coupled with the unique 3D Visual Enterprise blueprinting methodology, Unisys delivers an Enterprise Payments solution that maps operations, business and technology processes across the enterprise, identifying patterns to help avoid costly redundancies, improve customer satisfaction and mitigate risk. It provides a strategic platform that allows for rapid new product deployment regardless of channel while at the same time enhancing organizational agility and operational efficiency and enabling global straight-through processing. Most recently, Unisys has utilized these capabilities to support leading banking institutions such as Comerica and Huntington Bank in their adoption of Check 21 legislation initiatives.

About Experience Banking

Experience Banking is a Microsoft initiative that helps banks change the customer, employee and operations experience so they can achieve increased market share and profitability. The initiative was launched with the support of leading software, hardware and systems integration partners delivering solutions based on the Microsoft platform. Experience Banking is designed to help banks differentiate their brand and achieve a competitive advantage with increased employee satisfaction and productivity, faster response to changing market needs, and reduced total cost of ownership. More information can be found online at http://www.microsoft.com/experiencebanking.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass on Microsoft’s corporate information pages. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/presspass/contactpr.mspx.

Related Posts

Delivering on the Promise to Change the Banking Experience

The managing director of U.S banking for Microsoft’s Financial Services Group, Warren Lewis, outlines specific benefits that banks across the globe and leading industry partners have reported from Microsoft’s ‘experience Banking’ initiative.