Customers Demonstrate the Power of Microsoft Dynamics CRM 3.0

REDMOND, Wash. — Dec. 6, 2005 — Microsoft Corp. today announced that its new CRM release, Microsoft Dynamics™ CRM 3.0, is currently in use in a cross-section of its worldwide customer base. The customers in the Microsoft® CRM Showcase Program include a mix of small businesses, midsize companies and large enterprises, and represent both new customers and those that are upgrading from Microsoft CRM 1.2.

“Over the past several months, we’ve worked closely with some of our key customers around the world to demonstrate the value that Microsoft Dynamics CRM 3.0 can bring to different types of businesses,” said Brad Wilson, general manager for Microsoft Dynamics CRM. “Our customers can testify to the value of a complete CRM suite that is easy to use, easy to deploy, and easy to configure to meet the unique needs of their business.”

Following is a small sampling of customers that are using and already experiencing the benefits of Microsoft CRM.

Microsoft CRM Works the Way CommtechWireless Works

CommtechWireless, a Perth, Australia-based provider of on-site and wide-area paging systems with solutions deployed at 4,500 sites across 53 countries, faced a problem of consolidating its customer information across multiple databases and geographies. Microsoft CRM enabled CommtechWireless to create a central repository for client data, which now enables its employees to easily access, retrieve and share customer information, resulting in an efficient customer-tracking process and ensuring quick follow-up on sales leads. CommtechWireless also recently upgraded from Microsoft CRM 1.2 to Microsoft Dynamics™ CRM 3.0.

“In the space of just one day we swapped out 1.2, installed 3.0, and everyone was up and going the following day,” said Nathan Buzza, CEO of CommtechWireless. “Microsoft Dynamics CRM 3.0 works the way technology should. It continues that Microsoft look and feel so there’s no additional training — everything hooks in with the rest of the Microsoft product lines. Microsoft CRM has allowed us to manage our customers in a way that we could never do before, which is a direct bottom-line improvement.”

Microsoft CRM Provides an Intuitive CRM Solution for Corillian

Corillian Corp., the market-leading provider of scalable and security-enhanced Internet banking applications that support more than 25 percent of the online banking users in the U.S., sought a flexible, cost-effective and scalable CRM solution that worked the way Corillian worked.

“The system that wins the game is one that users interact with intuitively, making it easier for them to leverage information,” said Greg Hughes, director of security and IT at Corillian. “Microsoft Dynamics CRM 3.0 makes critical business information accessible, usable and agile. Not only does it work the way we work, you could say it also speaks the language we speak. That’s a strategic value to us.”

Adapting to Meet the Needs of Essex Medical

A U.K.-based company, Essex Medical & Forensic Services Ltd. dispatches doctors, nurses and paramedics to treat detainees who require medical treatment while in police custody. Essex Medical is using Microsoft CRM Small Business Edition to help it efficiently schedule, dispatch and manage a network of medical professionals that currently numbers 150, but is expected to triple in the near future.

“Microsoft technology takes care of us. We upgraded from Microsoft CRM 1.2 to Microsoft Dynamics™ CRM 3.0 in less than 24 hours,” said Steve Roberts, business director at Essex Medical. “We researched a lot of CRM solutions specific to the medical industry. While these solutions had attractive features, they weren’t very customizable. We chose Microsoft CRM because it was capable of being easily customized to fit our exact needs both today and in the future.”

Increasing Business Revenue for Pellerano & Herrera

As one of the largest law firms in the Dominican Republic, Pellerano & Herrera serves clients in 110 countries and handles more than 10,000 cases annually. With Microsoft CRM providing a centralized location for all client information, Pellerano & Herrera benefits from better reporting and forecasting, improved client service, and a more proactive approach to meeting its customers’ needs.

“Our law firm has built its success on a proactive approach to client care,” said Annie Luna, marketing director for Pellerano & Herrera. “Based upon our beta testing and calculations, we believe Microsoft Dynamics CRM 3.0 will help significantly increase both our number of clients and the number of cases associated with those clients. This growth should be reflected in a significant percent revenue increase the first year — which will be much larger than the percentage we normally see.”

Enabling Perot Systems to Meet Its Strategic Objectives

Perot Systems Corp. is a worldwide provider of information technology services and business solutions serving more than 400 customers worldwide. Perot Systems implemented Microsoft CRM to meet its needs of keeping in touch with its close-knit customer base while also growing its business — and has been thrilled with the results because the company is already seeing benefits from Microsoft CRM’s intuitive user interface, integration with Microsoft Office and its ability to support extensive customization.

“We believe it is important for a global IT services company to retain the customer intimacy heritage established when it was smaller, while also growing its business and delivering new levels of value to its clients,” said Mike McClaskey, CIO at Perot Systems. “Microsoft Dynamics CRM 3.0 is a key enabler of this strategic objective for Perot Systems as it enables us to cost-effectively incorporate our best practices and methodologies spanning people, processes and technologies to develop new businesses and solidify our existing customer relationships.”

Volvo Drives Its Global Operations Using Microsoft CRM

Volvo Baumaschinen Österreich GmbH faced difficulties finding and sharing customer information across the organization, leading to customer-service issues. Microsoft CRM provided Volvo with a CRM system that enabled it to share customer information for better customer service while also supporting its sales processes in a flexible and efficient way.

“We operate in seven countries and for cultural reasons there are slightly different business approaches in each country,” said Thomas Schmitz, managing director of Volvo Baumaschinen Österreich. “This is why it’s essential to have a flexible tool like Microsoft Dynamics CRM 3.0 to unify our database and maintain core process workflows.”

Helping Whistler, British Columbia, Prepare for the 2010 Olympic and Paralympic Winter Games

Tourism Whistler, a not-for-profit organization, is the official marketing body for Whistler, British Columbia, Canada, and represents all those who own, manage or carry on business on resort lands in Whistler. By deploying Microsoft CRM — and recently upgrading to version 3.0 — Tourism Whistler is realizing a wealth of streamlined business processes in the lead-up to the 2010 Olympic and Paralympic Winter Games and beyond.

“With about 70 employees interacting with more than 7,000 members as well as our global partners, clients and visitors, selecting the right contact management system is critical to our success as a marketing and sales organization,” said Diane Mombourquette, vice president of Finance and Operations at Tourism Whistler. “Microsoft Dynamics™ CRM 3.0 helps us better manage the complex and evolving nature of our stakeholder relationships and, ultimately, will enhance our ability to market and sell Whistler to the world.”

Product Availability

The English language version of Microsoft CRM is available immediately worldwide. New versions will be available in the next few months in Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazilian and Iberian), Russian, Spanish, Swedish and Turkish.

About Microsoft Dynamics

Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Microsoft and Microsoft Dynamics are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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