Progressive’s New Policy Management Application Based on Microsoft Software Helps Empower 28,000 Employees and 30,000 Agencies

ORLANDO, Fla. — May 21, 2007 — Progressive Group of Insurance Companies, one of the largest insurers of private automobiles in the United States, today announced it built its new policy management application on Microsoft® software to help its more than 28,000 employees and 30,000 agencies manage insurance policies from creation to reissuance. The announcement was made during the 2007 ACORD LOMA Insurance Systems Forum in Orlando, Fla.

The solution, built on Microsoft SQL Server™ 2005 Enterprise Edition (64-bit) and developed utilizing Microsoft Visual Studio® 2005 and the Microsoft .NET Framework, integrates seamlessly with existing Progressive applications that support new policy creation, endorsements and reinstatements.

“By speeding service to its customers from quoting all the way through to policy issuance on a modern platform, Progressive again shows why it is among the world’s leaders in innovation,” said Bill Hartnett, U.S. insurance industry solutions director at Microsoft Corp. “We are pleased that Progressive has chosen Microsoft to work with on these breakthrough initiatives.”

Progressive’s vast network of agents will access the new policy management application through Web-based access supported by Microsoft SQL Server 2005. The application enables real-time policy processing and interaction with thousands of independent sales contractors, enabling greater employee and partner satisfaction in sales and service processes, which translates into enhanced customer satisfaction.

Progressive needed to replace a nearly 30-year-old mainframe-based policy management application that is central to its operations. The company also needed an infrastructure that was connected and adaptable to the evolving needs of its internal business partners.

Built upon the Microsoft technology platform, the new policy management application delivers a flexible solution that can respond rapidly to changes in business demand, product design and customer needs. It controls transaction workflow, and manages data exchange with more than 100 separate systems across the enterprise. The new architecture creates new competitive advantages for policy and product development and customer-service experiences for Progressive.

Progressive’s new policy management application includes a number of innovative database elements. The PolicyOps database is at the foundation of the solution, hosting all of the company’s insurance policies and supporting the policy management application. The solution also includes an instrumentation database to temporarily store application performance data for analysts to use for monitoring and tuning the policy management application.

“The new policy management application is absolutely essential to our operations and integral to providing superior customer experiences,” said Mark Stehlik, IT director at Progressive Insurance. “As we prepared to replace our 30-year-old mainframe-based application, we looked to Microsoft to help us build our new solution on a solid foundation that would carry us into the future.”

For further information, a case study detailing Progressive’s new policy management application built on Microsoft software can be found at

About Progressive

The Progressive Group of Insurance Companies, now celebrating its 70th year in business, is the country’s third largest auto insurance group and largest seller of motorcycle and personal watercraft policies based on premiums written, and is a market leader in commercial auto insurance.

Progressive is committed to becoming consumers’ #1 choice for auto insurance by providing competitive products and rates that meet drivers’ needs throughout their lifetimes, superior online and in-person customer service, and best-in-class, 24-hour claims service, including its concierge level of claims service available at service centers throughout the United States.

Progressive companies offer consumers choices in how to shop for, buy and manage their auto insurance policies. The Agency Business sells Progressive Drive Insurance private passenger auto insurance through more than 30,000 independent agencies. To find an agent, go to The Direct Business sells Progressive Direct private passenger auto insurance online at and by phone at 1-800-PROGRESSIVE. Each business makes independent decisions about private passenger auto insurance product design and pricing, and both offer Progressive’s other products, including Progressive RV, Progressive Motorcycle, Progressive Commercial, etc. Progressive and Drive are registered trademarks.

The Common Shares of The Progressive Corporation, the Mayfield Village, Ohio-based holding company, are publicly traded at NYSE:PGR. For more information, please visit

About Microsoft in Financial Services

Microsoft’s Financial Services Group provides software that helps financial firms transform the customer, employee and operations experience so they can maximize opportunities for increased market share and profitability. Microsoft software helps empower people and IT staff within financial firms — and across key focus areas such as advisor platforms, channel renewal, insurance value chain, enterprise risk management and compliance, and payments. Through a combination of Microsoft- and partner-provided solutions, customers enable their employees to turn data into insight, transform ideas into action and turn change into opportunity.

More information about Microsoft’s Financial Services Group can be found at

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Microsoft and Visual Studio are trademarks of the Microsoft group of companies.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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