Microsoft Holiday Support Center Helps Consumers Get the Most from Their Gifts

REDMOND, Wash., Dec. 4, 2007 — ’Tis the season for holiday traditions: trimming the tree, lighting candles, hanging mistletoe, baking cookies and catching a performance of The Nutcracker – not to mention countless hours of holiday shopping and gift wrapping.

In keeping with the spirit of the season, Microsoft is upholding one of its own traditions — the Microsoft Holiday Support Center. Provided to customers for the ninth year, this online support resource offers assistance at no charge to consumers with issues related to Microsoft consumer products and technologies. A convenient, one-stop portal, the site condenses the top questions likely to come up over the holidays for popular products, and provides relevant solutions and resources.

“We want to do all that we can over the holiday season to help customers maximize their time,” says Denise Rundle, general manager of Microsoft consumer support. “With the Holiday Support Center, we’ve brought together helpful resources in one easy-to-find place. We want customers to have access to the right resources so they can enjoy their holiday gifts as quickly as possible.”

In other words, for consumers who unwrap an Xbox 360, a new Zune or copy of “Halo 3” – and can’t wait to start playing with their new toy – now there is nothing to slow them down.  Whether it’s a question about connecting the Xbox to their TV, installing a game controller, or how to team up with friends to wage a multiplayer battle in a mysterious, alien ring-world, consumers can find the answer they need. And if consumers can’t find the help they’re looking for, the Holiday Support Center will serve up other resources available, such as a phone number to help customers reach a support professional. 

The site also offers links to helpful downloads, such as Windows Movie Maker 2.6, a Microsoft Outlook add-in for Live Search Maps and Virtual Earth 3D. Visitors can check out Microsoft’s interactive gift guide to learn more about some of the many products available from Microsoft and industry partners.

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