Mobiliar Leverages Microsoft AI and Cloud to Enhance Customer Service

Mobiliar, Switzerland’s oldest private insurance company, began modernizing its IT infrastructure and creating an agile software environment in 2016. Today, the company uses Azure OpenAI Service for Mobi-ChatGPT, an AI solution, and cloud technology to streamline processes and enhance customer experiences.

Digital Innovation in Insurance
In actuarial science, Mobiliar combines traditional methods with modern data analytics to assess risks more precisely, for example for extreme weather events. This synthesis of proven expertise and cutting-edge technology enables even more accurate risk assessment.

Enhanced Customer Service through AI
The integration of AI in customer service is evident across several areas: An AI-powered system automatically sorts and processes emails, ensuring inquiries are routed quickly to the appropriate contact persons. Simultaneously, Mobi-ChatGPT supports customer communication through automated text generation, translations, and data analysis. Following its successful launch at the Bern-West general agency, the system is now being gradually expanded.

Thanks to Microsoft’s Azure OpenAI Service, our employees can use the benefits of artificial intelligence in a protected environment. AI enables us to gain efficiency in everyday life and gives us time to dedicate to our customers.” Steven Geissbühler, General Agent, Die Mobiliar Bern-West

Learn more about how Die Mobiliar is leveraging digital transformation in this detailed story here.

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