- Microsoft’s 2025 Work Trend Index reveals strong AI adoption in Swiss organizations – with 52% using agents to automate business processes compared to 46% globally and 43% in Europe
- 80% of Swiss leaders believe 2025 is a pivotal year to rethink core business strategies and operations related to AI
- 72% of Swiss leaders plan to use AI agents as digital team members to expand workforce capacity in the next 12-18 months
Swiss organizations are showing strong integration of AI in business processes, with 52% using agents to automate workstreams, compared to 46% globally and 43% across Europe, according to Microsoft’s 2025 Work Trend Index released today. The report draws on extensive global survey data from 31,000 workers across 31 countries.
«We’ve moved beyond merely experimenting with AI to strategically integrating it into our operations. Swiss organizations are leading this transformation,” says Catrin Hinkel, CEO at Microsoft Switzerland. «A significant number of workers in Switzerland view AI as a partner for enhancing their decision-making and as a tool for executing tasks. This approach underscores AI’s role in augmenting human judgment rather than replacing it.»
The Work Trend Index data reveals a significant shift from individual AI adoption to organization-wide implementation. Swiss business leaders recognize AI’s strategic importance, with 80% considering 2025 pivotal for rethinking core business strategies. Additionally, 72% plan to deploy AI agents as digital team members within the next 12-18 months.
The report shows that Swiss professionals demonstrate greater familiarity with AI agents than their global counterparts. While 65% of Swiss leaders report being familiar with these technologies, 44% of employees share this knowledge – substantially higher than both global (40%) and European (32%) averages.
When relying on AI, Swiss respondents in the study cite round-the-clock availability (44%), superior speed and quality of work (29%), and access to unlimited creative ideas (29%) as primary motivations. 47% of workers treat AI as a thought partner and 51% use it as a command-based tool.
The 2025 Work Trend Index introduces «Frontier Firms» – organizations structured around on-demand intelligence and human-agent collaboration. Within five years, Swiss leaders anticipate their teams will take on new responsibilities: redesigning business processes with AI (36%), building multi-agent systems (35%), and training AI agents (35%).
This transformation addresses the «Capacity Gap» identified in the report, where 55% of Swiss leaders demand increased productivity while 80% of the workforce reports insufficient time or energy for effective work. Additionally, 48% of Swiss managers expect AI training or upskilling to become a key responsibility for their teams in the next five years – higher than the European average of 46%.
Microsoft has also announced the Microsoft 365 Copilot Wave 2 Spring release to support this evolution, featuring Researcher and Analyst agents, AI image generation capabilities, Copilot Notebooks for transforming documents into insights, and enhanced enterprise search across organizational data.
The 2025 Annual Work Trend Index draws on extensive global survey data from 31,000 workers across 31 countries, trillions of Microsoft 365 productivity signals, and LinkedIn hiring and labor market insights to identify key trends shaping the future of work.
Further links:
The 2025 Annual Work Trend Index: The Frontier Firm is born – The Official Microsoft Blog
2025 Work Trend Index Annual Report
Microsoft 365 Copilot: Your window into the world of agents | Microsoft 365 Blog
