Thursday, April 7th – Sydney, Australia: Real estate giant Raine & Horne has deployed Microsoft Office 365 as it seeks to drive brand consistency, efficiencies and enhanced customer service throughout its massive national and international network of franchisees.
Established in 1883 and long regarded as one of Australia’s most iconic brands, the deployment of over 3,000 Office 365 licences marks a technological breakthrough for Raine & Horne.
Executive Chairman Angus Raine & Horne said Office 365 would prove of benefit to franchisees, agents and customers.
“In the past, franchisees had to manage their own IT and technology environment. Now Office 365 is fully deployed, we expect it will markedly improve communications and empower our agents in the field, enabling them to readily communicate with their offices and their clients from anywhere at any time.”
Mr Raine also points to the Office 365 technology as an important recruitment tool.
“To be able to market ourselves as a technology leader is an important step in recruitment and retention, especially with younger agents, who respond very positively to the latest technology. In this sense, it was important to be able to ‘walk the walk’ when it came to our technology offering.”
Mr Raine said the company was looking to utilise features such as Skype for Business to conduct meetings and staff training programs, leading to considerable savings in both time and cost.
“The rollout has also enabled us, for the first time, to have simple things like a company-wide directory, making it easy for anyone to contact anyone else within the company – whether they be in our offices in Dubai or Malaysia or those in Darwin or Hobart.”
Steven Miller, Director of Office, Microsoft Australia, said it was a privilege to be working with such a respected brand as Raine & Horne.
Office 365 has been incredibly well received throughout Australia because of the benefits it offers to all organisations, Mr Miller said.
“Raine & Horne have joined other new customers, including universities, top tier accounting firms and major enterprises and governments that recognise how the service can deliver productivity improvements such as remote working, collaboration and engaging with your customers and colleagues in new ways.”
Angus Mansfield, Sales Director, XCentral said, “We’re excited to be part of Raine & Horne’s digital transformation journey and the Microsoft partner on record. They’re using multiple services within Office 365 to enhance both internal operations and customer experience and we look forward to watching their business succeed and grow further.”
Founded in 1975, Microsoft (NASDAQ “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realise their full potential. More information can be found at: www.microsoft.com.au