Microsoft Reveals “Tech Intensity” Vision to Ramp up Hong Kong Businesses to New Levels of Growth and Competitiveness

 |   Doris Hui

Annual Microsoft Hong Kong Summit celebrates Microsoft’s 28 years in Hong Kong, local digital transformation leaders and empowering Hong Kong with AI

September 10, 2019, Hong Kong –– Microsoft today unveiled its vision of “tech intensity” in Hong Kong, empowering local businesses to reach the next level of growth, competitiveness and sustained success in the fast-changing digital era. “Tech intensity” refers to the need to accelerate adoption of best-in-class technology to a faster pace, but equally important is the need to build up a company’s own unique digital capabilities.

“In today’s rapidly changing and uncertain times, best-in-class businesses must go further than ever before to reach new levels of agility, responsiveness and innovation to ensure future success,” said Cally Chan, General Manager of Microsoft Hong Kong and Macau. “Tech intensity requires not only greater and faster investment into technologies like AI, cloud and big data but also to build the infrastructure of talent, systems and institutional knowledge to bring these technologies to life.”

Microsoft has expressed the vision in the form of an equation – “Tech Intensity = (Tech Adoption + Tech Capability) ^ Trust”. The adoption and building of technology must be founded on trust, both trust in technology and trust between partner business models so that they align to succeed. As a global leader in AI, cloud and big data Microsoft is committed to empowering Hong Kong businesses to solve this equation for future success.

The vision was announced at the annual Microsoft Hong Kong Summit as the company celebrates its 28th year in Hong Kong. At the event, Microsoft showcased Hong Kong businesses who are forging ahead in the digital transformation race and introduced a range of AI solutions and other edge-cutting technologies to address critical business needs and help individuals enhance their capabilities.

01

Cally Chan, General Manager of Microsoft Hong Kong and Macau, announced Microsoft’s vision of “tech intensity” at the annual Microsoft Hong Kong Summit, empowering local businesses to reach the next level of growth, competitiveness and sustained success in the fast-changing digital era.

“AI is an absolutely critical foundation for Hong Kong businesses as they seek to thrive in this digital era. Through the annual Microsoft Hong Kong Summit and our vision in driving Tech Intensity in the city, we are empowering local businesses and our partners to grow and succeed amid global economic and societal changes,” said Chan.

Ensuring business agility with the modern workplace

In a fast-changing market like Hong Kong, efficiency and agility are top priorities for businesses. The power of mobility becomes crucial in creating flexiblity in manpower and constant productivity regardless of geographic location.

Microsoft’s latest modern workplace solutions, such as Microsoft Teams, the AI-powered centralized and secure virtual hub for collaboration, and Surface Hub 2S, an all-in-one digital whiteboard, meeting platform, and collaborative computing device that brings the power of Windows 10 to teamwork. With such innovations, businesses can unleash the full potential of teamwork anytime, anywhere, in a trusted and secure environment.

Transforming businesses with cloud to enable success in the digital era

This year marks the 10th year since Microsoft’s first data center in Hong Kong supporting Azure, the enterprise-grade cloud computing platform that is powering 90% of Hang Seng Index companies[1] and many others. Spanning multiple industry sectors, these companies have used Microsoft’s massive local computing power to fuel growth, spur innovation and accelerate digital transformation.

At the Summit, homegrown motor business Dah Chong Hong Holdings Limited shared how a cloud-first, data-driven approach transformed its customer operations to unlock new business potential. Harnessing the power of intelligent cloud to centralize motor CRM records on Dynamics 365, Dah Chong Hong Motor empowered sales, marketing and service representatives with data-driven insights and automated workflows, helping them deliver a completely personalized customer engagement approach to identify and capture new opportunities.

02

At the Summit, Ravel Lai, Chief Digital Officer, Dah Chong Hong Holdings Limited (left), shared how a cloud-first, data-driven approach transformed the company’s customer operations to unlock new business potential.

“Our business processes have been digitally transformed by migrating to Microsoft Azure. It is amazing to experience the intelligence and business impact that Azure and other Microsoft’s solutions bring to us. We see a significant improvement in our operational efficiency and productivity. For instance, we experienced a 400% increase in engagements with customers throughout the sales cycle. We are excited to see satisfaction from our customers thanks to the enhanced services we are now empowered to provide,” said Ravel Lai, Chief Digital Officer, Dah Chong Hong Holdings Limited.

Scaling up Partners to Go Global

Microsoft has been at the forefront of empowering both small and large businesses to build their own digital capabilities to further raise “tech intensity” level to better serve customers, increase efficiency and optimize operations. This allows local businesses to rapidly build innovative digital solutions and capture opportunities. Microsoft announced strategic partnerships with KBQuest, Fano Labs and CryptoBLK to take their innovative solutions global through co-sell and go-to-market support of its global network.

03

Eric Moy, CEO of KBQuest (middle), winner of 2019 Microsoft Partner of the Year Awards for Hong Kong, shared how Microsoft’s AI technologies accelerated its development of Ai-Knowie, a knowledge-mining solution that helps professional services analyze a large amount of text documents to uncover insights.

KBQuest, winner of 2019 Microsoft Partner of the Year Awards for Hong Kong, shared how Microsoft’s AI technologies accelerated its development of Ai-Knowie, a knowledge-mining solution that helps professional services analyze a large amount of text documents to uncover insights. “Microsoft provided advanced and reliable core technologies for data and knowledge mining on Azure, which greatly simplify the process of developing our unique solution Ai-Knowie and accelerate our go-to-market to capture business opportunities. Beyond technical leadership, Microsoft’s global ecosystem of partners and networks plays a significant role in taking our solutions overseas,” said Eric Moy, CEO of KBQuest.

04

Serena Cheung, Director, One Commercial Partner and Small, Medium & Corporate Customers at Microsoft Hong Kong, said the company’s mission, as always, is to help partners achieve more by supporting them to innovate, grow and succeed in the era of digital transformation. Microsoft is confident that by connecting these partners with the company’s global network, local partners will flourish in Hong Kong and beyond.

“Our mission, as always, is to help our partners achieve more by supporting them to innovate, grow and succeed in the era of digital transformation. It is inspiring to see our technologies already powering many unique and powerful innovations of local businesses and startups. We are confident that by connecting these partners with our global network, our local partners will flourish in Hong Kong and beyond,” said Serena Cheung, Director, One Commercial Partner and Small, Medium & Corporate Customers at Microsoft Hong Kong.

Building a Future-Ready Workforce for Hong Kong

According to a recent study from Microsoft and IDC Asia Pacific, 87% of businesses are prioritizing upskilling and reskilling of workers in the future. But 73% of business leaders have yet to implement plans to help their employees acquire the right skills.

To equip Hong Kong businesses and talents with critical skills to ensure they are future-ready and primed to succeed in the digital era, Microsoft also introduced Microsoft Learn, an online self-learning platform offers a wide range of programs for the public. These enable individuals to upskill themselves at their own pace and needs. The company also plans to bring Microsoft AI Business School to Hong Kong, a free, online masterclass series in partnership with top global business school INSEAD, to equip business leaders to lead with confidence in the age of AI.

“At Microsoft, we truly believe in using technology to empower everyone and every organization to achieve more. Together with customers, partners and individuals, we grow, innovate and cultivate a technology culture to drive the city forward,” said Chan.

[1] By November 2018, 90% of Hang Seng Index companies are empowered by Microsoft Cloud.

###

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.