HSBC and Microsoft Hong Kong Empower Local SMEs with Agile Business Management Platform

 |   Microsoft Hong Kong

HSBC Smart Solution

The new HSBC Smart Solution integrates with Microsoft Dynamics 365 to deliver a holistic view of business health status and process automation in a single interface

October 21, 2020, Hong Kong – HSBC and Microsoft Hong Kong will collaborate to empower small and medium enterprises (SMEs) in Hong Kong to streamline operations and improve business efficiency, with the integration of Microsoft Dynamics 365 Business Central and the Bank’s new business management API platform – HSBC Smart Solution.

HSBC Smart Solution integrates HSBC Business Internet Banking platform (BIB)’s real-time bank account data with Microsoft Dynamics 365 Business Central, giving SMEs a clear overview of their operations and seamless payment management on an integrated, secure, cloud platform. When connected to Microsoft Dynamics 365 Business Central accounts, customers can view reminders on payables and receivables at a glance and follow up with their suppliers and customers via emails and social messaging apps in one click on the HSBC Smart Solution.

Microsoft Dynamics 365 Business Central is a comprehensive Enterprise Resource Planning (ERP) solution that helps SMEs connect their financials, sales, services, and operations to automate and streamline business processes, improve customer interactions, and make better decisions. Microsoft Dynamics 365 Business Central is fast to implement, easy to configure, allowing small and mid-sized companies to add functionality that is relevant to the region of operation and industry needs, with assurance on compliance and security.

“To thrive in the new normal, businesses of all sizes need to be fast adopters of modern technologies to optimize their operations and increase business efficiency. Through our collaboration with HSBC, we aim to empower Hong Kong SMEs with an integrated, secure business management tool with Microsoft Dynamics 365 Business Central. It will unleash new possibilities with enhanced business efficiency and actionable insights. Microsoft is committed to supporting local SMEs to deploy and adopt new technologies to reimagine the new normal,” said Cally Chan, General Manager of Microsoft Hong Kong and Macau.

Terence Chiu, Head of Commercial Banking, Hong Kong, HSBC, said: “As a close partner of the business community, we want to go beyond banking to support businesses through continuous digital innovation and collaboration with different parties in the business ecosystem. We understand that small businesses may not always have the resources to invest in the best tools to manage routine operational tasks. As our latest market’s first digital initiative, HSBC Smart Solution serves as a simple and effective way for businesses to integrate data and workflows from multiple systems in a one-stop platform, allowing them to focus on what’s important for their business journey.”

The integration is a follow-up to this year’s “Tech Me Up” collaboration between HSBC and Microsoft Hong Kong that covers three key areas: Hardware and software enablement, Digital platform integration, and Technology and business knowledge sharing. HSBC and Microsoft Hong Kong are deepening their partnership to organize webinars on HSBC’s digital community platform VisionGo ( built with Microsoft on Azure to share insights on the latest tech trends and strategies with SMEs to drive business recovery out of the pandemic.


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