Empowering businesses to innovate and enhance efficiency with Microsoft Azure OpenAI Service and the Copilot products
March 23, 2023, Hong Kong – At today’s Microsoft AI Day event, Microsoft Hong Kong announced that enterprise-grade GPT capabilities will be made available to businesses in Hong Kong, marking a significant milestone for organizations to unleash the power of AI to transform their business, enhance workforce productivity and do more with less. With over 80% of Microsoft’s enterprise customers in Hong Kong already actively exploring AI-backed solutions, Microsoft’s suite of AI applications will accelerate AI adoption across key business sectors and industries.
“As we continue to strive for innovation and digital transformation in Hong Kong, we are thrilled to bring the latest enterprise-grade GPT solutions to Hong Kong users,“ said Cally Chan, General Manager of Microsoft Hong Kong and Macau. “To enhance productivity and efficiency, organizations should perceive AI as a ‘copilot’. As a first step to transformation, we encourage organizations to learn about the benefits of Microsoft’s new AI solutions for their specific businesses and operations, and migrate to a more integrated and secured cloud platform to truly embrace the era of AI.”
Best-of-breed AI copilot products to unleash business values
Microsoft is blending the power of large language models (LLMs) from OpenAI and the AI-optimized infrastructure of Azure to introduce new experiences across our Microsoft Cloud. For example:
- Microsoft 365 Copilot combines the power of LLMs with business data and the Microsoft 365 apps – Word, Excel, PowerPoint, Outlook, Teams and more, to unleash creativity, unlock productivity and uplevel skills.
- Dynamics 365 Copilot provides interactive, AI-powered assistance in CRM and ERP for business users to improve business outcomes in every line of business.
- GitHub Copilot leverages AI models in Azure OpenAI Service to help developers accelerate code development with its AI pair programmer.
Azure: the best place to build AI workloads
With Azure OpenAI Service now generally available, more businesses can apply for access to the most advanced AI models in the world – including GPT-3.5, ChatGPT, Codex, DALL•E 2 and other LLMs backed by the trusted enterprise-grade capabilities and AI-optimized infrastructure of Microsoft Azure, to create cutting-edge applications. Meanwhile, GPT-4 is now available in preview in Azure OpenAI Service. Customers can begin applying for access to GPT-4 today. Billing for all GPT-4 usage begins April 1, 2023 and start building with OpenAI’s most advanced model yet.
Azure OpenAI Service provides businesses and developers with high-performance AI models at production scale with industry-leading uptime. Some Microsoft partners have already built AI solutions with Azure:
- Asiabots – a GPT-powered AI omni-channel solution providing automated and personalized service and engaging unique shopping experience for customers.
- Fano Labs – leverages AI language technologies to analyze customer interactions, discover business insights, and improve operational efficiency for contact centers.
- KBQuest – Revolutionize your back office operations with AI BackOps, combining the power of GPT, Azure OpenAI Service and Power Platform.
Referencing an example in Hong Kong, livi bank, a Hong Kong-headquartered virtual bank is exploring its AI use scenario leveraging Microsoft’s AI portfolio. “The use of AI and the development of the technology is an important trend that has great potentials and promises considerable economic benefits. livi bank is exploring the use of large language model to see how it could improve our efficiency and enhance our customer experience. As a fintech company, we are aligned with Microsoft’s vision in AI of building powerful technologies that can be used by people to help them achieve their goals. We look forward to seeing the application of this technology in the market,” Gary Lam, Chief Technology Officer of livi bank.
Committed to building responsibly
Microsoft Azure OpenAI Service and its Copilot system are designed for the needs of the enterprise. At Microsoft, we are guided by our AI principles and Responsible AI Standard and decades of research on AI, grounding and privacy-preserving machine learning. A multidisciplinary team of researchers, engineers and policy experts reviews our AI systems for potential harms and mitigations — refining training data, filtering to limit harmful content, query- and result-blocking sensitive topics, and applying Microsoft technologies like InterpretML and Fairlearn to help detect and correct data bias. We make it clear how the system makes decisions by noting limitations, linking to sources, and prompting users to review, fact-check and adjust content based on subject-matter expertise.
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.