Apollo 24|7 uses Microsoft Azure to bring healthcare services closer to Indians

Photo of a woman virtually consulting a doctor on her tablet

New Delhi, March 1, 2021: Apollo Hospitals today announced its increased reach with a nationwide rollout of its omni-channel healthcare platform, Apollo 24|7, which leverages the power of Microsoft Azure to transform last-mile delivery of health services in India. With the vision of providing world-class healthcare solutions using innovative technology, the platform can reach consumers across the country through an easy-to-use interface available on web and mobile. The platform combines Apollo Group’s extensive physical network and capabilities with a comprehensive and distinctive digital ecosystem that includes online medicine delivery, virtual doctor consultation, online diagnostic test booking, condition management and personal health record maintenance.

Shobana Kamineni, Executive Vice Chairperson, Apollo Hospitals, said, “We are happy to have Microsoft working with us in our endeavor towards transforming healthcare in India and be an important support for the Apollo 24|7 platform. We are able to offer seamless customer experience with no compromise on the privacy and security of the user.”

Reimagining healthcare in the new normal combined with changing expectations of patient care and wellness has driven a rapid surge in tele-health processes. Apollo 24|7 connects different information sources to deliver a complete personalized experience for every customer. Using connected devices, a cloud-powered clinical intelligence platform and online personal health records, the Apollo 24|7 platform offers a consumer-centric health ecosystem of the future.

Backed by a network of over 7,000 doctors across Apollo hospitals and clinics across the country, the Apollo 24|7 platform offers round-the-clock virtual consultations with Apollo certified doctors within 15 minutes. With more than 4,000 stores in India, the platform provides seamless medicine deliveries across 15,000 pin codes of India, with a special promise of two hours delivery in select cities. It also includes the only comprehensive condition management solution in India, which blends wellness and clinical advisories. Users can also take a quick mental health scan and read health and wellness blogs on the platform.

In view of the pandemic, the platform is offering a coronavirus cough and risk scanner, post-COVID care as well as information around vaccines. Apollo 24|7 will soon include an AI-based health predictor, wellbeing partner offerings for pre-clinical health needs and targeted health insurance programs.

Sashikumar Sreedharan, Managing Director, Microsoft India, said, “In an ever-changing healthcare environment, Microsoft is on a mission to help organizations set the course for resiliency and reimagining tomorrow. With the trusted cloud, Apollo 24|7 can enhance patient engagement significantly and provide intelligent health insights for better patient outcomes.”

Built for scale using Azure Database for PostgreSQL, Azure Kubernetes Services and Azure DevOps, the platform enables patients to access an integrated suite of healthcare services and transact securely. The platform will also use Azure Communications Services for building rich and secure communication experiences at scale including chat, voice, video and text messaging.

About Microsoft India
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Today, Microsoft entities in India have over 13,000 employees, engaged in sales and marketing, research, development and customer services and support, across 11 Indian cities – Ahmedabad, Bengaluru, Chennai, New Delhi, Gurugram, Noida, Hyderabad, Kochi, Kolkata, Mumbai and Pune. Microsoft offers its global cloud services from local data centers to accelerate digital transformation across Indian startups, businesses, and government organizations.

About Apollo 24|7
Apollo 24|7 is India’s largest end-to-end omni-channel healthcare platform launched on 5th February, 2020. The platform enables users from any part of the country to use trusted Apollo services from their phones, at the click of a button. Apollo 24|7 is incubated by Apollo Hospital as a new-age digital healthcare start-up. The platform currently offers a full bouquet of healthcare services – 24×7 consultation with 7000+ Apollo doctors pan-India and across 55+ specialties, seamless medicine delivery at home, diagnostic test booking and doorstep sample collection, digital health records and more. The platform recently launched Apollo ProHealth, which is the first ever preventive health management program. Apollo 24|7 has overcome the hindrance of time and place, as the services are available 24*7 and accessible by people from any location.

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