New research from Microsoft reveals businesses need to prioritize skills as much as technology to maximize value from AI

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Senior executives predict half of all employees will be equipped with AI skills in the next 6-10 years

New Delhi, August 10, 2020: Microsoft India today released new research revealing that organizations that combine deployment of AI with skilling initiatives are generating most value from AI. Topline findings of the research underscore that mature AI firms are more confident about the return on AI and skills. Over 93 percent of senior executives surveyed from these companies were sure their business was gaining value from AI. The research further highlights that employees from mature AI companies are eager to deepen their AI skills and reinvest freed up time to add value for the organization. The research surveyed employees and leaders within large enterprises across industry verticals in India, and 19 other countries, to look at the skills needed to thrive as AI becomes increasingly adopted by businesses, as well as the key learnings from early AI adopters.

Dr Rohini Srivathsa, National Technology Officer, Microsoft India, said, “As we look to rebound and reimagine the future after months of economic fluidity, technology will play a key role in rebooting enterprises. AI is at the heart of digital transformation – which has accelerated at an extraordinary pace – and will continue to play a critical role in helping businesses be more agile, resilient and competitive during this time. However, the path of unlocking the full potential of AI lies in combining its deployment with skilling initiatives that focus on both tech and soft skills. We believe this will be important for us to emerge from this crisis successfully.”

AI Maturity stages of enterprisesBoth the senior executives and employees surveyed found a direct link between having the skills needed to thrive in an AI world and the value organizations gain from their AI implementations. The research further reveals that employees are keen to acquire AI relevant skills that are growing in importance and are of value to them personally and to the business. In fact, organization leaders surveyed predicted that half of all employees will be equipped with AI skills in the next 6-10 years, which is nearly one-and-a-half times more than the present estimations.

Higher growth companies are combining skilling with AI deployment for greater business value

In India, 100 percent of the AI-leading companies say they are actively building the skills of their workers or have plans to do so. Over 93 percent employees at these firms have already been part of reskilling programs. The employees benefiting from these programs are actively providing strategic benefits to their companies through innovating, solving, and collaborating. Notably, 98 percent of the employees surveyed among all the AI companies were highly motivated for reskilling.

The combination of skilling and AI deployment is helping businesses succeed. 94 percent of senior executives from AI Leading businesses acknowledged that they are already seeing value from AI deployment. In fact, Indian AI Intermediate companies are also not too far behind in this aspect – with 87 percent sharing the same view. The gap between the two categories across all the countries surveyed, however, is much wider at 25 percent.

The research shows that AI leading firms are focused on ensuring that AI is complementing the talents of their people. These businesses are cultivating employee skills across every category – ranging from advanced data analysis and critical thinking to communications and creativity.

AI is creating company cultures more focused on innovation and learning

Notably, at the time the survey was conducted, 98 percent of AI Leading firms in India were increasing skills investments. These companies were looking for ways to expand their employees’ digital capabilities to unlock new avenues for growth. 93 percent of them were actively hiring skilled workers or had plans to, to complement their internal skilling programs. It is also interesting to note that more than 97 percent business leaders in India are willing to provide financial rewards in some form, fast track promotion, or a combination of both in order to promote job satisfaction and higher level of AI-relevant skills among employees.

Interestingly, the overall number of Indian employees who were interested in skilling (85 percent) is more than double of that of employees across all surveyed markets (38 percent). 98 percent of all employees were keen to participate in reskilling programs, and some 92 percent at AI leader businesses have already done so (vs. 85 percent average) and 87 percent felt their workplace was doing enough to prepare them for AI. This number rises to 95 percent for AI-leading businesses, which is nearly one-and-a-half times higher than the corresponding number across all surveyed markets.

We’re seeing a virtuous circle emerge among the companies seeing the greatest value from AI. These leaders have seen that having the right skills enables them to unlock value from AI, which encourages them to extend their use of AI and, in turn, continue in up-leveling skills in their organization,” said Dr Srivathsa.

Click here for an overview of the key research findings.


KRC Research conducted a random online sample of approximately 12,000 people working with enterprise companies (more than 250 employees). Within each market the sample was comprised of at least 500 workers and 100 leaders (director/senior executive level and above). Markets represented include: Germany, the United Kingdom, Russia, Poland, the Czech Republic and Slovakia (combined), Hungary, Australia, Brazil, Israel, Turkey, South Africa, the United Arab Emirates, the United States of America, India, Canada, Italy, the Netherlands, Spain, and Sweden.

About Microsoft India:

Founded in 1975, Microsoft (Nasdaq “MSFT” @microsoft) is the leading platform and productivity company for the mobile-first, cloud-first world, and its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Today, Microsoft entities in India have over 11,000 employees, engaged in sales and marketing, research, development and customer services and support, across 11 Indian cities – Ahmedabad, Bangalore, Chennai, New Delhi, Gurugram, Noida, Hyderabad, Kochi, Kolkata, Mumbai and Pune. Microsoft offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government organizations.

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