Microsoft Work Trend Index 2023 releases new insights on how AI will change the way we work in India

Digital picture for the Work Trend Index 2023 Report
  • Research shows 83% of Indian employees are willing to delegate as much work as possible to AI to lessen their workload
  • Report outlines three findings to empower employees and organizations in the age of AI

New Delhi, June 1, 2023 — Microsoft today released the India findings of its flagship Work Trend Index 2023 Report, “Will AI Fix Work?”

The 2023 Work Trend Index surveyed 31,000 people across industries in 31 countries including 14 Asia Pacific markets* as well as trillions of signals from emails, meetings, and chats across Microsoft 365, plus labor trends on LinkedIn. The data shows that the pace of work has accelerated faster than humans can keep up, and it’s impacting innovation. AI is poised to create a whole new way of working and organizations that move first to embrace AI will break the cycle — increasing creativity and productivity for everyone.

Bhaskar Basu, country head – Modern Work, Microsoft India, said, “As the nature of work evolves, AI promises to be the biggest transformation to work in our lifetimes. The next generation of AI will unlock a new wave of productivity growth, removing the drudgery from our jobs and freeing us to rediscover the joy of creation. The opportunity and responsibility for every organization and leader is to get AI right—testing and experimenting with new ways of working to build a brighter future of work for everyone. This will require not just investing in AI, but also ensuring that every employee has the necessary AI aptitude to thrive in the new world of work.”

The report shares three key insights for business leaders as they look to understand and responsibly adopt AI for their organization:

  1. Drudgery debt is costing us innovation: We’re all carrying digital debt. The volume of data, emails and chats has outpaced our ability to process it all. There is an opportunity to make our existing communications more productive. Every minute spent managing this digital debt is a minute not spent on creative work. 76% of Indian workers say they don’t have enough time and energy to get their work done, and those people are 3.1x more likely to say they struggled with being innovative. Within Microsoft 365, the average person spends 57% of their time communicating, and only 43% creating. Moreover, an overwhelming 78% of Indian workers agree that they lack uninterrupted focus during their workday. More than 3 in 4 Indian leaders (84%) say they’re concerned about lack of innovation. The primary culprit disrupting productivity is inefficient meetings, as reported by 46% of Indian workers who feel that their absence in half or more of their meetings would go unnoticed by colleagues.

screen shot of research finding from the Work Trend Index 2023 Annual Report

2. There’s a new AI-employee alliance: While 74% of Indian workers say they’re worried AI will replace their jobs, even more—83%—would delegate as much work as possible to AI in order to lessen their workloads. Over 3 in 4 Indian workers would be comfortable using AI not just for administrative tasks (86%) but also for analytical work (88%), and even creative aspects of their role (87%). 100% of Indian creative workers who are extremely familiar with AI would be comfortable using AI for creative aspects of their job. Meanwhile, Indian managers are 1.6x more likely to say that AI would provide value in the workplace by boosting productivity rather than cutting headcount.

screen shot of research finding from the Work Trend Index 2023 Annual Report

  1. Every employee needs AI aptitude: Every employee, not just AI experts, will need new core competencies such as prompt engineering in their day-to-day. 90% of Indian leaders say employees they hire will need new skills to be prepared for the growth of AI. 78% of Indian workers say they don’t currently have the right capabilities to get their work done.

screen shot of research finding from the Work Trend Index 2023 Annual Report

To learn more, visit the Official Microsoft Blog, Microsoft 365 Blog and the new Work Trend Index.

*Asia Pacific markets in the study include Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

About Microsoft India

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Today, Microsoft entities in India have over 20,000 employees, engaged in sales and marketing, research, development and customer services and support, across 11 Indian cities – Ahmedabad, Bengaluru, Chennai, New Delhi, Gurugram, Hyderabad, Kochi, Kolkata, Mumbai, Noida, and Pune. Microsoft offers its global cloud services from local data centers to accelerate digital transformation across Indian startups, businesses, and government organizations.

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