CIO India: Microsoft updates Dynamics CRM with a new IoT twist
There’s an update available for Microsoft’s Dynamics CRM 2016 – a brand new tool to help companies tap the Internet of Things (IoT) for their customer-service efforts. The Spring 2016 Wave of Dynamics CRM adds Connected Field Service, a new tool companies can soon use to leverage the potential of predictive maintenance via IoT devices. Param Kahlon, General Manager, Program Management for Dynamics CRM, Microsoft, explained, “For many service-oriented businesses, this represents a truly revolutionary shift from more of a reactive break-fix posture to a model that is built on predictive service.”