General Manager, Customer Success,
Mazhar Zoaib is the General Manager, Customer Success of Microsoft Malaysia. In this role, Mazhar plays a key role in supporting customers on their digital transformation journey and ensuring that they realize the full value of their investments in Microsoft products and services.
At a time when customers are continuing to innovate at a pace few could have imagined, Mazhar develops and leads a highly technical team who is at the forefront of their digital journey. Together, they bring Microsoft solutions to life across all four Microsoft solution areas: Modern Workplace, Business Applications, Applications & Infrastructure, and Data and Artificial Intelligence.
The Customer Success Unit is a newly created role since July 2020. This is part of Microsoft’s focus on delivering exceptional customer support experiences, reinforcing Microsoft’s role as a trusted technology partner in a customer’s journey to modernize and transform their organization.
Mazhar is a seasoned IT professional, possessing more than 20 years of broad geographical experience in enterprise cloud, software and hardware solution space with well-rounded technology skills and cross-industry domain knowledge. He has worked across a spectrum of job roles. This ranges from training to technical support, database and infrastructure management, solution architecture design as well as consultative selling of technology products.
Prior to Microsoft, Mazhar spent more than 14 years with Oracle. In his most recent role with the company, Mazhar was with Oracle’s APAC Cloud Engineering Hub team, where he led a diverse group of cloud architects, engineers and customer success managers focusing on evangelism, advisory, adoption, consumption and expansion of IaaS and PaaS solution portfolio for ASEAN, Hong Kong, Taiwan, Australia and New Zealand.
He has worked for Microsoft Malaysia in 2014 as a Data Platform Solution Specialist before rejoining Oracle. He has also held leadership role at MCB Bank Limited (a Maybank affiliate) in Pakistan as Vice President, Head of Data Management.
On the personal side, Mazhar has been living in Kuala Lumpur since 2011 along with his wife, two children and his parents. He and his family fondly consider Malaysia as their first home now rather than second. He is an avid cricket, table tennis, chess, snooker and poker player, a passionate drummer as well as an enchanting Urdu and Hindi singer.