21 October 2021, Manila, Philippines – Collectius, a leading debt restructuring partner for financial institutions across Southeast Asia, recently partnered with Microsoft and NTT Data to optimize its operations. This will ensure better services for customers and enabling more people to manage their debts effectively.
“Our business is to purchase portfolios of consumer loans and recover them by supporting customers to become debt-free using the Collectius way of collection. At Collectius, we look to be a trusted partner for our customers on their debt repayment journey, and our business has always been built upon a strong technology foundation.,” said Sarah Johansson, Chief Strategy and Project Offices of Collectius. “With a growing demand for our services and additional portfolios acquired, we saw a need to invest in a platform that is secure and compliant to international standards and could support our vision of delivering the best customer experience in debt management.”
Collectius offers clients a professional and highly efficient consumer credit management service built on the latest technology. With over four million customers in the Philippines and other Southeast Asian markets, the company helps people achieve positive financial outcomes by providing expert advice and manageable and flexible repayment plans.
Looking to elevate its services and provide the best customer experience, Collectius explored customer relationship management (CRM) solutions that can automate communication, integrate easily with third-party APIs such as payment gateways for online payments, and analyze customer data. Collectius eventually chose Microsoft Dynamics 365 as the preferred solution for both their immediate needs and plans for the future.
Microsoft Dynamics 365 is a sophisticated suite of enterprise resource planning and customer relationship management business applications. By harnessing the word class solution, Collectius was able to fully modernize its cloud debt management platform and create new services for a more seamless and personalized customer experience.
NTT Data, a gold partner of Microsoft, provided critical assistance to Collectius in strengthening the provision of its existing digital strategy and migration to Dynamics 365 from its initial implementation in the Philippines to the roll-out process in other markets.
Customers will benefit from a wide array of enhanced innovative services such as customized payment plans depending on their specific needs, a self-service portal allowing on-demand, 24/7 availability via the customer portal, and a streamlined digital payment process with virtually zero downtime. With Dynamics 365, customers are also assured of the highest industry compliance and security requirements on the platform.
In addition, Collectius leveraged the whole suite of Microsoft Azure services and reporting through Microsoft Power BI. This provided an extensive range of interconnected services that speed up development, automation, reporting, and analysis of real-time customer data. Collectius can now do more big data analysis to understand their customers’ needs better and provide the corresponding solutions, ensuring a customer-centric business model.
As a result of these implementations, Collectius has seen a significant increase in customer service scores and productivity improvement of 30% in the countries where the platform has been launched. With improvements on both the everyday business operations and customer experience, Collectius is well positioned to grow and scale their business- empowering more people to attain their financial goals. “Microsoft Dynamics 365 allows us to bring customer experience to a new level as we grow the business and support more customers to become debt-free,” said Johansson.
“Collaborative applications will be increasingly critical to the success of every organization going forward. The potential impact when you bring together people, communications and business process is absolutely enormous and we’re fully invested in working with our customers and partners to achieve these outcomes for themselves and their stakeholders. The Collectius team are doing incredible innovative work and we’re eager to drive even more results alongside them,” said Fides Ricasa-Dela Rosa, Director-Global Partner Solutions of Microsoft Philippines.
Collectius is the leading restructuring partner for financial institutions in Asia. With operations in Singapore, Indonesia, Philippines, Malaysia, Thailand and India, it has a growing footprint of four million customers across these markets. Collectius aims to transform the debt management industry in Asia. Its processes are specifically designed to provide an end-to-end digital user experience that is secure, simple, and frictionless. It is digitally driven to facilitate an efficient and professional mediation process, that sets the benchmark for the wider industry.
About NTT Data
NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries.
Located in APAC region, NTT DATA Philippines (NDPH) is positioned both as an emerging market and the delivery resource pool to provide cost competitive and high-quality service in company’s global strategy. We specialize in the delivery of Business Applications, Infrastructure Services, Application Development, and Learning, and Outsourcing Solutions.
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.