Cybersecurity threats to cost organisations in Singapore US$17.7 billion in economic losses

 |   Singapore News Center

Microsoft and Frost & Sullivan Study revealed that:

  • A large-sized organisation in Singapore can possibly incur an economic loss of US$13.8 million, more than 70 times the average economic loss for a mid-sized organisation
  • Cybersecurity attacks have led to job losses in six in 10 (57%) organisations over the last year;
  • Cybersecurity concerns delay Digital Transformation plans; and
  • Organisations are increasingly leveraging Artificial Intelligence to enhance their cybersecurity strategies
Click here to download an infographic summarising key findings of this study

SINGAPORE, 18 MAY 2018 – A Frost & Sullivan study commissioned by Microsoft revealed that the potential economic loss in Singapore due to cybersecurity incidents can hit a staggering US$17.7 billion. This amounts to 6 percent of Singapore’s total GDP at US$297 billion[1].

The study, titled “Understanding the Cybersecurity Threat Landscape in Asia Pacific: Securing the Modern Enterprise in a Digital World”, aims to provide business and IT decision makers with insights on the economic cost of cybersecurity breaches in the region and identify the gaps in organisations’ cybersecurity strategies. The study was conducted with 1,300 business and IT decision makers ranging from mid-sized organisations (250 to 499 employees) to large-sized organisations (>than 500 employees) across the Asia Pacific region, including 100 from Singapore.

Key findings from the study showed that more than half of the organisations surveyed in Singapore have either experienced a cybersecurity incident (20%) or are not sure if they had one as they have not performed proper forensics or data breach assessment (33%).

“As companies increasingly embrace the opportunities presented by the intelligent cloud and the intelligent edge, they must also embrace modern mindsets and approaches to security,” said Richard Koh, Chief Technology Officer, Microsoft Singapore. “With traditional IT boundaries disappearing, cybercriminals are finding different ways to break into companies’ IT and OT assets. And if companies do not take active steps to modernise their platforms to secure identities, devices, apps and data estate, and infrastructure, they will be easy prey for cyberattacks, face the risk of significant financial loss, as well as sometimes long-term damage to customer satisfaction and market reputation — which some recent high-profile breaches have demonstrated.”

The true cost of cybersecurity incidents – economic, opportunity and job losses

The study uncovered that:

  • A large-sized organisation in Singapore can possibly incur an economic loss of US$13.8 million, more than 70 times higher than the average economic loss for a mid-sized organisation (US$177,000); and
  • Cybersecurity attacks have resulted in job losses across different functions in six in 10 (57%) organisations that have experienced an incident over the last 12 months.

To calculate the cost of cybercrime, Frost & Sullivan has created an economic loss model based on macro-economic data and insights shared by the survey respondents. This model factors in three kinds of losses which could be incurred due to a cybersecurity breach:

  • Direct: Financial losses associated with a cybersecurity incident – this includes loss of productivity, fines, remediation costs, etc.;
  • Indirect: The opportunity costs to the organisation such as customer churn due to reputation loss; and
  • Induced: The impact of cyber breach to the broader ecosystem and economy, such as the decrease in consumer and enterprise spending.

“Although the direct losses from cybersecurity breaches are most visible, they are but just the tip of the iceberg,” said Edison Yu, Vice President and Asia Pacific Head of Enterprise for Frost & Sullivan. “There are many other hidden losses that we have to consider from both the indirect and induced perspectives, and the economic loss for organisations suffering from cybersecurity attacks can be often underestimated.”

In addition to financial losses, cybersecurity incidents are also undermining Singapore organisations’ ability to capture future opportunities in today’s digital economy, with one in two (52%) respondents stating that their enterprise has put off digital transformation efforts due to the fear of cyber-risks.

Key cyberthreats and gaps in Singapore organisations’ cybersecurity strategies

Although high-profile cyberattacks such as ransomware have been garnering a lot of attention from enterprises, the study found that for organisations in Singapore that have encountered cybersecurity incidents, data corruption and online brand impersonation are the biggest concerns as they have the highest impact with the slowest recovery.

Besides external threats, the research also revealed key gaps in organisations’ cybersecurity approaches to protect their digital estate:

  • Considering security as an afterthought: Despite encountering a cyberattack, only one in four (25%) organisations consider cybersecurity before the start of a digital transformation project, as compared to almost one in two (46%) organisations that have not encountered any cyberattack. The rest of the organisations either think about cybersecurity only after they start on the project or do not consider it at all. This limits their ability to conceptualise and deliver a “security-by-design” project, potentially increasing their exposure to cyberattacks;
  • Creating a complex environment: Negating the popular belief that deploying a large portfolio of cybersecurity solutions will render stronger protection, the survey revealed that 29% of respondents with more than 50 cybersecurity solutions could recover from cyberattacks within an hour. In contrast, 38% with fewer than 10 cybersecurity solutions said that they can recover from cyberattacks within an hour; and
  • Lacking cybersecurity strategy: While more organisations are embarking on digital transformation to gain competitive advantages, the study has shown that a significant number of respondents (34%) see cybersecurity strategy only as a means to safeguard the organisation against cyberattacks rather than a strategic business enabler. In contrast, only a mere 24% of organisations see cybersecurity strategy as a digital transformation enabler.

“The ever-changing cyberthreat environment is making it increasingly challenging for organisations to safeguard themselves, but there are ways to be more effective in their cybersecurity strategies by using the right blend of modern technology, strategy and expertise,” added Richard. “Microsoft is empowering businesses in Singapore with integrated platforms with built-in, intelligent security around identity, devices, apps & data and infrastructure, all of them powered by our Intelligent Security Graph which synthesises massive amount of threat intelligence and security signals across our products, services and partners.”

Artificial Intelligence (AI) is the next frontier in cybersecurity defence

 In a digital world where cyberthreats are constantly evolving and attack surface is rapidly expanding, AI is becoming a potent opponent against cyberattacks as it can detect and act on threat vectors based on data insights. The study revealed that 71% of organisations in Singapore have either adopted or are looking to adopt an AI approach towards boosting cybersecurity.

AI’s ability to rapidly analyse and respond to unprecedented quantities of data is becoming indispensable in a world where cyberattacks’ frequency, scale and sophistication continue to increase.

An AI-driven cybersecurity architecture will be more intelligent and equipped with predictive abilities to allow organisations to fix or strengthen their security posture before problems emerge. It will also grant companies the capabilities to accomplish tasks, such as identifying cyberattacks, removal of persistent threats and fixing bugs, faster than any human could, making it an increasingly vital element of any organisation’s cybersecurity strategy.

Recommendations for securing the modern enterprise in a digital world

AI is but one of the many aspects that organisations need to incorporate or adhere to in order to maintain a robust cybersecurity posture. To help organisations better withstand and respond to cyberattacks and malware infections, here are five best practices that they can consider to improve their defence against cybersecurity threats:

  • Position cybersecurity as a digital transformation enabler: Disconnect between cybersecurity practices and digital transformation effort creates a lot of frustration for the employees. Cybersecurity is a requirement for digital transformation to guide and keep the company safe through its journey. Conversely, digital transformation presents an opportunity for cybersecurity practices to abandon aging practices to embrace new methods of addressing today’s risks;
  • Continue to invest in strengthening your security fundamentals: Over 90% of cyber incidents can be averted by maintaining the most basic best practices. Maintaining strong passwords, conditional use of multi-factor authentication against suspicious authentications, keeping device operating systems, software and anti-malware protection up-to-date and genuine can rapidly raise the bar against cyberattacks. This should include not just tool-sets but also training and policies to support stronger fundamentals;
  • Maximise skills and tools by leveraging integrated best-of-suite tools. The best tools are useless in the hands of the amateur. Reduce the number of tools and the complexity of your security operations to allow your operators to hone their proficiency with the available tools. Prioritising best-of-suite tools is a great way to maximise your risk coverage without the risk of introducing too many tools and complexity to the environment. This is especially true if tools within the suite are well-integrated to take advantage of their counterparts;
  • Assessment, review and continuous compliance: The organisation should be in a continuous state of compliance. Assessments and reviews should be conducted regularly to test for potential gaps that may occur as the organisation is rapidly transforming and address these gaps. The board should keep tab on not just compliance to industry regulations but also how the organisation is progressing against security best practices; and
  • Leverage AI and automation to increase capabilities and capacity: With security capabilities in short supply, organisations need to look to automation and AI to improve the capabilities and capacity of their security operations. Current advancements in AI has shown a lot of promise, not just in raising detections that would otherwise be missed but also in reasoning over how the various data signals should be interpreted with recommended actions. Such systems have seen great success in cloud implementations where huge volumes of data can be processed rapidly. Ultimately, leveraging automation and AI can free up cybersecurity talents to focus on higher-level activities.

For more information on the study, please visit:  ‎

To better understand the cyberthreats happening globally and in Asia Pacific, please download the Microsoft Security Intelligence Report Volume 23 here.


About the “Understanding the Cybersecurity Threat Landscape in Asia Pacific: Securing the Modern Enterprise in a Digital World” Study

This study, conducted by Frost & Sullivan in partnership with Microsoft Asia, involved a survey conducted with 1,300 respondents from 13 markets – Australia, China, Hong Kong, Indonesia, India, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan and Thailand.

All respondents are business and IT decision-makers involved in shaping their organisations’ digital strategy. 44% of them are business decision-makers, including CEOs, COOs and Directors, while 56% are IT decision-makers, including CIOs, CISO and IT Directors. 29% of participants are from mid-sized organisations (250 to 499 staff); and 71% are from large-sized organisations (more than 500 staff).


[1] World Bank’s Asia Pacific GDP information:

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