To support civil servants with disabilities, TJSP developed a training program with accessibility features from the Microsoft platform.
São Paulo, Brazil – The São Paulo Court of Justice (TJSP) – the largest institution in the Brazilian Judiciary System – adopted Microsoft 365 as a platform to integrate its employees within a single, safe, and efficient work environment. As part of this solution’s implementation, the TJSP held a series of training workshops for employees. By taking advantage of the easily accessible resources offered by the platform, inclusion workshops were held for the entire court, with recommendations on both production inclusivity and resource presentations for both the technical support team and employees with disabilities.
After being struck by the realization that the training methodology of the previous workshops weren’t inclusive enough, the court, which has 40,000 civil servants and 2,500 judges across the municipalities of the state of São Paulo, reached out to FunctionOne, a Microsoft partner, to develop the accessibility adoption program.
Through the collaboration from employees with different types of disabilities, the purpose of the project was also to inform other employees about how to make the work environment more inclusive. “The TJSP already had initiatives focused on accessibility, but Microsoft 365 tools contributed to improve even more on this. Our feedback tells us that the solutions are bringing good results to the civil servants with disabilities, and we will continue to seek more resources that bring forth even more inclusion and satisfaction,” said Edivaldo Sartor, IT secretary of the TJSP.
«We were already familiar with the productivity tools, and this made adapting and accessing the services much easier. Thus, the process occurred naturally, enabling the inclusion of all our employees,” added Fernando Tasso, advisor judge of the Presidency of the TJSP.
The workshops taught through Microsoft Teams presented Microsoft 365 accessibility features, such as subtitles activated through speech, dictation, shortcut keys and the accessibility checker, among others. In addition, a chatbot was implemented within the Service Center, to assist the daily lives of IT employees with disabilities, facilitating the resolution of calls.
For Fabiano Batista de Lima, judicial technical clerk of the TJSP, the chatbot streamlined and improved his role’s performance. Before the solution, the navigation method in the Service Center, the body’s support system, was done through the tabs and arrows keys and, to consult the calls received, it was necessary to press the keys 100-150 times. With chatbot’s aid, he can query the content, status and other information about the call in less than a minute, and he can even access the platform via Teams on both the computer and mobile phone.
The civil servant, who is visually impaired, feels very satisfied with the solution: “It’s really gratifying to know that the TJSP has taken this care to make the tools more accessible; it has seen the importance of making our job easier and more productive. What I like most is that it’s not just a solution specially made for me. Any employee can take advantage of its features in the same way I can,” he said.
“At Microsoft, we take diversity and inclusion as fundamental pillars of our culture. In addition, we believe that technology is one of the paths to attain said inclusion. This TJSP initiative shows us how our efforts to develop affordable solutions for all can help our customers on changing lives,” added Alessandra Karine, Vice President of Public Sector Sales and Head of Diversity & Inclusion at Microsoft Brazil.
FunctionOne is the first consulting firm to develop its own methodology for adopting innovative technologies and deploying a modern workplace based on both Microsoft and Workplace from Facebook technologies.
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