Bank Mandiri to Optimize Processes and Performance with Cloud and Artificial Intelligence from Microsoft

 |   Microsoft Indonesia

MoU Signing Microsoft and Bank Mandiri

From Left to Right: Toto Prasetio – SEVP Information Technology Bank Mandiri, Silvano Winston Rumantir – Finance and Strategy Director Bank Mandiri, Satya Nadella – CEO Microsoft, Andrea Della Mattea – President Microsoft APAC, Haris Izmee – President Director Microsoft Indonesia; Royke Tumilaar – President Director Bank Mandiri, Hery Gunardi – Deputy President Director Bank Mandiri, Nina Wirahadikusumah – Enterprise Director Microsoft Indonesia, Rico Frans – Director of Information Technology Bank Mandiri; and Ahmad Siddik Badruddin – Director of Risk Management Bank Mandiri.

Bank Mandiri, the state-owned bank with the largest assets, loans, and deposits in Indonesia, and Microsoft announced the signing of a Memorandum of Understanding (MoU) at //Dev Con/ Microsoft Indonesia Digital Economy Summit last Thursday, 27th February 2020.

The MoU was signed by Microsoft Indonesia President Director Haris Izmee and Bank Mandiri President Director Royke Tumilaar and witnessed by Microsoft CEO Satya Nadella. The collaboration with Microsoft will allow Bank Mandiri to explore how technology can increase their competitiveness in a digital first world; by improving customer satisfaction, risk management, employee collaboration and business processes.

“With the aspiration to be Indonesia’s best and ASEAN’s prominent financial services company, Bank Mandiri sees this collaboration as a strategic initiative to deal with more complex needs of our clients, and to tap into the fast-paced growth of digital financial services in Indonesia,” said Bank Mandiri President Director Royke Tumilaar.

The adoption of artificial intelligence and intelligent cloud solutions is expected to transform Bank Mandiri’s operations, to be more efficient and effective. Microsoft’s cloud-scale infrastructure, artificial intelligence and machine learning will analyze millions of records and data points to provide a knowledge graph of related information for better decisions, including credit risk evaluation. It would also shorten the process for data processing, preparation, and governance.

According to a study by IDC and Microsoft in 2019, Indonesian companies using artificial intelligence can expect to increase their rate of innovation (by 1.7 times) and employee productivity (by 1.9 times) in three years.

The top five business drivers of artificial intelligence adoption in Indonesia are (in priority order):

  • Better customer engagement (40% of respondents named it as the number one driver)
  • Higher competitiveness (17%)
  • Higher margins (14%)
  • Accelerated innovation (11%)
  • Productive employees (6%)

“Microsoft is pleased to help Bank Mandiri accelerate its digital transformation journey with our artificial intelligence and intelligent cloud solutions. Industries like financial institutions will need to look to emerging technologies to find success in this new landscape, and we look forward to enable the transformation across every line of their business,” said Microsoft Indonesia President Director Haris Izmee. 

Bank Mandiri has been a long time Microsoft customer and is one of many visionary adopters of digital workplace solutions to increase the productivity and competitiveness of their workforce. In the future, with artificial intelligence and intelligent cloud, the strategic partnership will bring more value to the bank’s stakeholders. That would include a secure and easy banking process for customers and a modern workplace providing easy collaboration.

Microsoft celebrated 25 years of operations in Indonesia by hosting //Dev Con/ Microsoft Indonesia Digital Economy Summit – their largest developer conference in Asia Pacific, in partnership with the Ministry of Communications and Information (KOMINFO) on Thursday, 27 February 2020. More than 4,500 registered participants, more than 700 start-ups and more than a million viewers learnt about Microsoft’s investment in developing and skilling Indonesia as well as the critical role developers play as every part of our lives get transformed by computing.