As the largest courier company in Indonesia, with more than 40 thousand employees across the archipelago, JNE rapidly transformed themselves digitally to meet the challenges of the COVID-19 pandemic. With mandates to work from home, back office staff used digital tools such as Microsoft Teams and Kaizala to collaborate online and remain connected in order to support front line staff. Now they can conduct daily roll call, manage attendance, provide job assignments as well as hold daily video meetings with accessible technology, all from the comforts of home.
In addition, JNE is embracing the cloud to increase efficiency for the last mile with the couriers. They also quickly created cloud applications with Azure DevOps that accelerated the development process and successfully deployed PowerApps in 5 days to help increase productivity of their existing workflows.
This system was put through its paces when the government appointed JNE to deliver social assistance in the form of thousands of tons of rice to the greater Jakarta area. The systems were scaled up to help track and monitor the delivery that went to not only the general public but also to foundations for the disabled, orphanages and nursing homes using a fleet of 1,000 vehicles.
JNE’s commitment to digital transformation is an example of tech intensity, where companies use the latest tools and technologies to invent their own unique digital solutions that would solve complex business and societal issues. This would not only empower them to be more agile in facing new market challenges but also move faster than their competitors who did not leverage technology to their advantage.