Igohr Schultz, the Chief Digital Officer at Brazil’s renowned Albert Einstein Israelite Hospital, has long been known for his direct, no-nonsense communication style. But recently, colleagues began noticing a shift in his email replies.
“Igohr, I’m really happy with your answer because now you are really cute,” one colleague told him, appreciating the new warmth in his replies, Schultz recalls with a smile.
It has been a recurring comment since Schultz started using Microsoft 365 Copilot to help manage his inbox. The CDO has seen a transformation—not just in tone, helping improve work relations with teammates, but also in productivity. Schultz estimates he now spends 70% less time on email thanks to Copilot, freeing him up for more strategic and creative tasks.
“I can’t live without it anymore,” Schultz says. “It is helping me to be more polite and can summarize long threads so I can understand in a fast way what’s happening and answer much faster.”
The time savings and efficiency gains are especially vital for someone in Schultz’s role. As Chief Digital Officer, he oversees security technology, big data and analytics, and digital infrastructure at Albert Einstein Israelite Hospital.
The hospital, based in Sao Paulo, is one of Latin America’s most advanced private healthcare institutions. It is also a national leader in medical innovation, home to one of Brazil’s largest transplant centers and among the few facilities in the region performing robotic surgeries.
With Copilot, Schultz has achieved what many executives only dream of: zero email backlog. But his use of Copilot doesn’t stop at email. The CDO turns to the AI assistant to locate documents and presentations, draft strategic plans, and troubleshoot technical issues.
During a recent network incident, Schultz relied on Copilot to verify his team’s proposed solutions and explore alternatives. This ability to quickly access and analyze data has allowed him to accelerate decision-making.
Sometimes, Copilot even lends a hand outside the office. Last summer, Schultz used it to plan a family trip to New York, creating a detailed itinerary with personalized activities for each family member, optimal sightseeing times for popular landmarks and transportation tips.
“For these kinds of personal issues, it is amazing. There is no better solution,” Schultz points out.
Now an advocate for AI across the hospital, the executive is helping colleagues get up to speed with Copilot, including how to craft great prompts. All 2,000 physicians at Albert Einstein Israelite Hospital have access to Copilot, though many still ignore its potential, Schultz remarks.
The executive has even introduced the AI assistant to his 70-year-old father, a university professor who is planning to use it to detect student plagiarism. “His story is better than mine!” Schultz says laughing.