Guess who wants to talk! How Flo and her fellow chatbots engage customers By Bill Briggs Mar 12, 2018
How a pink jacket – and elusive red shoes – inspired COSIGN, which pays you to post selfies By Bill Briggs Mar 5, 2018
NRF leader eyes retail rejuvenation as stores fuse the physical and digital worlds By Bill Briggs Jan 29, 2018
Microsoft at the NRF Big Show: There’s nothing artificial about the real intelligence transforming retail By Dan Richman Jan 10, 2018
‘How can I help you?’ An AI-powered virtual agent is guiding HP customers to faster fixes By Bill Briggs Nov 9, 2017
