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    Artifcial Intelligence

    The Flo character from Progressive Insurance ads sits at a table smiling.

    Guess who wants to talk! How Flo and her fellow chatbots engage customers

    By Bill Briggs

    Mar 12, 2018
    A.J. Johnson stands next to Esosa Ighodaro

    How a pink jacket – and elusive red shoes – inspired COSIGN, which pays you to post selfies

    By Bill Briggs

    Mar 5, 2018
    Ellen Davis speaks on stage.

    NRF leader eyes retail rejuvenation as stores fuse the physical and digital worlds

    By Bill Briggs

    Jan 29, 2018

    Microsoft at the NRF Big Show: There’s nothing artificial about the real intelligence transforming retail

    By Dan Richman

    Jan 10, 2018
    LaChelle Porter-Ainer sits at the end of a long table, in front of a laptop, flanked by four sitting and standing members of her team.

    ‘How can I help you?’ An AI-powered virtual agent is guiding HP customers to faster fixes

    By Bill Briggs

    Nov 9, 2017

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