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Executive Director - Customer Success
Aparna Gupta is Executive Director, Customer Success for Microsoft India. She is responsible for guiding customers to innovate, expand, and realize real business value from their investments in Microsoft cloud platform. She leads a strong technical team that helps customers reach their desired outcomes across the end-end cloud journey. The team enables customers across the entire lifecycle of projects with industry leading architecture, design, resiliency, performance, scale, operational policies and processes. They also funnel back learnings from our bleeding edge customer projects into the Microsoft cloud engineering process to ensure that Microsoft cloud is the most secure, reliable and high performing cloud in the world.
Prior to this, Aparna was the General Manager, India for Commercial Software Engineering (CSE) at Microsoft. CSE enables high-impact organizations and developer communities to achieve more and drive the value of Microsoft’s intelligent cloud and edge. CSE engages with customers to envision use cases, partner on “code with engagements focusing on Advanced Workloads (including Open Source) to drive value.
Before joining Microsoft, Aparna Gupta was the Vice President, Product Development & Managing Director, India at FirstRain Inc. During her 15+ years at FirstRain, she played a variety of leadership roles over the years spanning Software engineering, Release & QA, building a Content & Analytics Practice and Product Management. Early in her career and before moving into software, Aparna worked at a biotechnology research lab focusing on protein sequencing and developing a vaccine for Malaria.
Aparna is passionate about her volunteering work with different associations and non-profits with focus on innovation/entrepreneurship and promoting women in technology. Some related organizations that she has been associated with respectively are NASSCOM/10,000 Start-Ups, Anita Borg Institute and BD (Beyond Diversity) Foundation.
Aparna holds a master’s degree in Engineering Sciences from the Indian Institute of Technology (IIT) Mumbai.