Banreservas chooses Copilot for Microsoft 365 to enhance employee creativity and boost productivity

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Banreservas becomes the first bank in the Caribbean and the Dominican Republic to lead with these generative AI tools

Santo Domingo, Dominican Republic — Banreservas, a leading bank in the Dominican Republic, is partnering with Microsoft Corp. (Nasdaq: MSFT) to implement Microsoft 365 Copilot, aiming to empower its workforce and unleash their potential. This makes Banreservas the first and only organization in the financial industry in the Caribbean and Central America to test the Copilot for Microsoft 365 version as part of the Early Access Program (EAP). The company foresees short-term benefits by equipping some of its teams with Microsoft’s large language model (LLM) AI solutions.

«We’re thrilled to lead the early implementation of Copilot for Microsoft 365 at Banreservas,» said Fraysis Moronta, Senior General Director of Human Capital, Processes, Technology, and Operations. «Providing our workforce with the digital tools they need to deliver enhanced customer experiences with ease and the agility to turn information into action is an essential part of our company’s transformation. We anticipate our team members will see immediate improvements in productivity with Copilot, allowing them to focus on higher-value activities each day».

Copilot for Microsoft 365 has the potential to revolutionize the financial services sector by providing employees with tools to enhance creativity, productivity, and skills with real-time intelligent assistance. It can significantly streamline employee productivity by automating tedious tasks and providing powerful tools for data analysis and decision-making. With features such as meeting summaries in Microsoft Teams and Copilot, and the power in Outlook, PowerPoint, and other Microsoft 365 applications, employees can save significant time to meet strategic priorities.

Banreservas is one of the first companies globally to start working with Copilot for Microsoft 365 and the only one in the Caribbean and Central America as an EAP adopter. Copilot for Microsoft 365 combines the effectiveness of LLMs with Microsoft Graph data (calendar, emails, chats, documents, meetings, and more) and Microsoft 365 applications to turn words into a powerful productivity tool.

«Copilot for Microsoft 365 has the power to revolutionize how we work, allowing people to focus on what really matters and drive their organizations forward,» said Herbert Lewy, General Manager of Microsoft Central America, and the Caribbean. «We are delighted to offer this technology to innovative companies like Banreservas to help them achieve their goals».

As a pioneer in the banking industry, Banreservas is pushing boundaries when it comes to adopting a new modern customer experience. By leveraging the power of advanced AI technologies, such as generative AI and AI language models through tools like Copilot for Microsoft 365, Banreservas can provide its teams with cutting-edge tools they need to succeed and drive their business forward.


About Banerservas

Banreservas is a Dominican bank with 82 years in the market, which has set an exemplary precedent as a successful commercial bank, surpassing private banks in the Dominican Republic and the region. It ranks as the largest bank in terms of assets, reaching USD$20 billion as of June 2023 with a portfolio of over 3 million clients. Banreservas is currently in the process of international expansion, opening three representative offices this year in Spain, New York, and Florida, becoming the first Dominican bank to establish a physical presence in these locations, offering services to the Dominican diaspora.


About Microsoft

Microsoft (Nasdaq «MSFT» @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.


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