Praram 9 Hospital Builds Trust through Technology in Transformation to a Digital Hospital

 |   Thornthawat Thongnab

Microsoft Asia Digital Transformation Study revealed 77% Of Healthcare Leaders in Asia Believe They Need To Be a Digital Business to Succeed

Bangkok, November 14, 2017 – Business leaders in Asia Pacific’s healthcare industry from Microsoft Asia Digital Transformation Survey[1] are showing urgency that businesses need to transform in digital era where 77% of them believe that they need to transform to a digital business to enable future growth and yet only 25% said that they have a full digital strategy in place today, 45% are in progress with specific digital transformation initiatives for selected parts of their organization while 30% still have very limited or no strategy in place.

The Microsoft Asia Digital Transformation Study surveyed 1,494 business leaders from Asia Pacific working in organizations with more than 250 employees from 13 Asia Pacific markets: Australia, China, Hong Kong, Indonesia, India, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan and Thailand. All respondents were pre-qualified as being involved in shaping their organizations’ digital strategy. This included 247 healthcare leaders from Asia Pacific.

Tatiana Marushevskaya, Marketing & Operations Director, Microsoft Thailand, said “The Microsoft Asia Digital Transformation Study has shown that Asia Pacific’s healthcare industry has started to act on the need for digital transformation to address the challenges and opportunities of the 4th Industrial Revolution in the region which data plays an important role to transform a reactive “sick care system” into a proactive one that manages individual and population health more effectively and at a lower cost. We urge all business leaders in this space to digitally transform themselves amidst changing demands externally and internally, to stay relevant.”

Praram 9 Hospital: Optimizing operations with digital transformation

In Thailand, Microsoft continues to work with organizations of all sizes to drive digital transformation. The healthcare industry is one of the businesses that Microsoft is taking part to support the improvement of effective clinical which can help establishing trust in organizations, employees, patients and other customers.

Piyarat Samritpradit, Assistant Director, Information Technology Department, Praram 9 Hospital, said, “Praram 9 Hospital is a private and standalone hospital with 1,200 employees providing service to approximately 1,100 outpatients a day. The hospital therefore has to expand its facilities and improve its systems to support patients in increasing numbers to respond with our world-class operation standard. With the hospital’s growth, it is necessary for us to perform risk management and data analysis to better protect patient information. We see technology as an important tool that enables us to optimize operations within our organization and reinforce our trust mission, beginning with a Disaster Recovery solution that stores hospital and patient information in the cloud to ensure that our operations will not be disrupted even in the face of incidents beyond our control. Furthermore, Praram 9 Hospital’s vision calls for digital technologies to be used in enhancing our management capabilities – including data analysis to deliver better, faster clinical treatments with exceptional accuracy and efficiency. At the same time, these technologies also aid our medical staff in handling patient data. With more than 600 staff having varying levels of access to this data based on their responsibilities, the cloud is a very good solution that will enhance our performance and confidence as well as cost management.”

“Our goal is to transform our operations into a digital hospital where technology drives trust in 3 areas. The first area is the ability to run the business in a stable manner with risks kept under control. Secondly, we have to establish trust by managing patient data correctly and accurately, which in turn helps to increase efficiency of healthcare through better and safer services. Lastly, we perform patient data analysis to discover behavioral insights, and technology can step in to prevent mistakes and recommend actions in our service. Microsoft’s Business Intelligence solution, comprising SQL Server Enterprise Edition and Mobile BI, is the solution for big data analysis that works seamlessly with the hospital information system (HIS), allowing us to harness the power of this data, build trust among patients, and minimize risk in both medical care and privacy.”

“Technology advancements have ushered in the 4th Industrial Revolution, where cutting-edge technologies such as Internet of Things (IoT), artificial intelligence (AI), advanced data analytics, and mixed reality that are powered by cloud computing to create limitless possibilities in transforming the way people work, live and play,” added Tatiana Marushevskaya, Marketing & Operations Director, Microsoft Thailand. “According to the survey, Business leaders in healthcare industry are ready for digital transformation. At Microsoft, we believe this involves transformation in four key pillars – empowering care teams, engaging patients, optimizing clinical and operational effectiveness and transforming the care continuum. Underlining these four pillars are the use of data and cloud, which will further accelerate the aspirations of the healthcare industry.”

Piyarat Samritpradit, Assistant Director, Information Technology Department, Praram 9 Hospital, said of the hospital’s roadmap for the future: “We have a 3-year plan to develop an information management system that builds trust in the hospital. This plan focuses on data mining and medical analytics to store fundamental data that is accessible to an appropriate extent by those with relevant roles. It also covers asset management, such as a tracking system for medical equipment to ensure safe use of the devices for future patients. We aim to empower all employees to work effectively by using information technology to facilitate both our staff and customers. The introduction of IT can also help analyze and identify the exact treatment to specific patients and allow the hospital to further develop in the right direction in keeping with medical ethics. Currently, we are working on the development of a new mindset for our employees in utilizing digital technologies to transform our organization with sustainable stability and security.”

Tatiana Marushevskaya added: “The ability to harness data and analytics represents the new currency for healthcare providers, and 76% of business leaders agreed that new data insights could allow healthcare providers to benefit from higher operating income. Along with the evolving industry, healthcare providers in Asia Pacific must constantly transform and leverage the opportunity to embed technology into the care continuum. Emerging technologies, specifically, cloud, analytics and new capabilities like AI and IoT will give organisations new capability to transform. But real transformation only happens when they bring their people along with them. Equipping employees with the right tools to enable them to be part of solution to be more responsive, data driven and customer centric are also key.”

 “People don’t use technology that they don’t trust. This is a golden rule that applies to organisations and individuals alike as we live in a mobile-first and cloud-first world. Ensuring security, privacy, and compliance are key to enabling healthcare providers to carry out digital transformation with confidence. As such, protecting sensitive data requires a new and integrated approach, all of which we have invested in significantly.”

Microsoft’s mission is to empower every person and every organisation on the planet to achieve more – building technology so that others can innovate, build their own technology, and create solutions that make things happen. Microsoft is uniquely able to enable businesses of all sizes to get from where it is today, to where it needs to be as digital business through its flexible technology solutions, integrated offerings and our investment in being the most trustworthy with investments in security, privacy and control, compliance, and transparency.

To find out more about how Microsoft is enabling digital transformation for organisations, visit

[1] The Microsoft Asia Digital Transformation Study was conducted between October to November 2016 involving 1,494 business leaders in 13 Asia Pacific markets. The 13 markets include Australia, China, Hong Kong, Indonesia, India, Japan, Korea, Malaysia, New Zealand, the Philippines, Singapore, Taiwan and Thailand. All respondents were pre-qualified as being involved in shaping their organisations’ digital strategy, and are working in firms with more than 250 employees.