Happy Holidays: Microsoft Offers Consumers Convenient Support Options This Season

REDMOND, Wash., Nov. 22, 1999 — To provide consumers with a centralized resource for their technical support needs during the holidays, Microsoft Product Support Services (PSS) today debuted a new Web site tailored specifically to home users who are installing the season’s most highly anticipated Microsoft products, including a variety of games and the popular Windows 98 Second Edition operating system. The Web site, located at http://support.microsoft.com/support/holiday/ and available through February 15, 2000, will provide home users with an easy and convenient starting point for resolving their product-specific technical questions.

The holiday support Web site, designed to be fast and easy to use, is free of charge (connect time charges may apply) and available to customers 24 hours per day, seven days per week. It features troubleshooters, answers to frequently asked questions, and links to the latest downloadable upgrades, as well as live and on-demand webcasts hosted by Microsoft Support Professionals, who demonstrate and answer questions concerning the latest and greatest product features.

“We know that everyone is short of time during the holidays, and that’s why Microsoft has launched this Web site,”
said Denise Rundle, director of Microsoft Online Support.
“By conveniently and centrally locating the most important information consumers need to quickly and easily resolve their technical support issues, we hope to help home users spend more time enjoying their new software and less time struggling with technical concerns.”

Holiday Hours for No-charge Assisted Personal Support

In addition to the new holiday support Web site, Microsoft will offer no-charge assisted Personal Support for all of the most popular consumer titles bought at retail this holiday season. Also designed specifically for the home user, no-charge assisted Personal Support will be available Friday, December 24, and Monday, December 27, through Friday, December 31, 5:00 a.m.-9:00 p.m. (PST). No-charge assisted Personal Support will also be available Saturday, December 25, and Saturday, January 1, 9:00 a.m.-3:00 p.m. (PST).

On Sunday, December 26, 5:00 a.m.-9:00 p.m. (PST), no-charge assisted Personal Support will be available for customers with questions related to game and multimedia products (including Age of Empires and Flight Simulator 2000), in addition to the following hardware products: gaming input devices, digital phones, Money, Works and Greetings Workshop.

Customers seeking assisted support from Microsoft may submit incidents via the Web at http://support.microsoft.com/support/webresponse.asp or by calling product-specific numbers .

Customers who need help with pre-installed software, or when no-charge support is unavailable, can access charge-per-incident Personal Support at (800) 936-5700 or http://support.microsoft.com/support/webresponse.asp .

Year-Round Online Support Options

Throughout the year, Microsoft also provides consumers with convenient assistance through Microsoft Online Support at http://www.microsoft.com/support. At this site, customers have access to a variety of resources including more than 150,000 Knowledge Base articles, free downloads, troubleshooters, and quick access to Support Professionals. This valuable self-service resource is available to all Microsoft customers free of charge, 24 hours per day, 7 days per week, 365 days per year (connect time charges may apply).

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