Microsoft Operations Framework Wins Service Management Innovation of the Year Award

REDMOND, Wash., Dec. 8, 2000 — The it SMF Service Management Forum, a non-profit industry organization that helps set best practices for IT management, has awarded its Service Management Innovation of the Year Award to Microsoft for the Microsoft Operations Framework (MOF).

The Microsoft Operations Framework provides in-depth technical guidance and consulting support for the operation of mission-critical systems on Microsoft technology. it SMF recognized MOF for providing technical guidance that covers the entire spectrum of IT management, addressing the people, process, technology and management issues involved in complex, distributed and heterogeneous IT environments.

“Microsoft is investing heavily in our ability to deliver software as a service to make our customers more agile as they compete in the marketplace,
“said Ian Rogoff, vice president of Microsoft’s Enterprise Services and Partner Group.”
We know that helping customers develop open, well-designed operational processes is critical, and the Microsoft Operations Framework (MOF) is an innovative service approach that allows us to do just that.

“By bringing together the best practices of the IT Infrastructure Library (ITIL) and the knowledge we’ve developed working with partners like the CCTA, we can extend these best practices through the MOF to quickly answer the challenges our customers face in IT Operations,”
he said.

To have the MOF recognized by the it SMF, representing customers leading the evolution to IT as a service, validates all the work we’ve done with our partners to provide an integrated solution that addresses the operation of complex IT infrastructures.”

To develop MOF, Microsoft worked with partners that have extensive experience with mission-critical computing. The framework is built on best practices from the IT Infrastructure Library, a series of books that hundreds of organizations around the world use for comprehensive guidance on providing quality IT services.

In nominating Microsoft for the award, Fox IT consulting services manager Tony Price said,
“Microsoft is the only large company that’s actively and openly demonstrating commitment to ITIL. They’re actively promoting ITIL best practices and have developed a framework for customers to interpret ITIL within a Microsoft environment.”

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