Siebel Systems and Microsoft Announce Integration of Siebel 7 And the Microsoft .NET Enterprise Server Platform

CHICAGO and REDMOND, Wash., Oct. 3, 2001 — Microsoft Corp. and Siebel Systems Inc., the world’s leading provider of e-business applications software, today at Siebel Worldwide User Week 2001 announced the integration of Siebel 7 and the Microsoft® Windows® 2000 Server and the various products in the Microsoft .NET Enterprise Server family. Siebel 7, the latest version of Siebel e Business Applications, supports the Windows 2000 Server and Microsoft SQL Server™ 2000, and provides integration with other Microsoft .NET Enterprise Servers such as Microsoft Exchange Server and BizTalk™
Server 2000. Via Microsoft’s platform, Siebel 7 provides global enterprise organizations with a highly reliable, scalable and manageable solution for building customer satisfaction and loyalty while maximizing revenue.

“Siebel Systems’ large community of e-business customers will benefit from the enhanced enterprise capabilities of Windows 2000 Server and SQL Server 2000,”
said Richard Gorman, vice president of Product Marketing at Siebel Systems.
“Siebel Systems and Microsoft enjoy a close technology relationship in providing world-class e-business solutions on the Microsoft .NET Enterprise Server platform. The combination of Siebel 7 and .NET Enterprise Servers will deliver an outstanding and integrated e-business platform for our joint midmarket and enterprise-class customers.”

“Siebel 7 not only supports Windows 2000 Server and SQL Server 2000, but takes advantage of new features in each product to maximize scalability, reliability and performance,”
said Charles Stevens, vice president of the Enterprise and Partner Group at Microsoft.
“Together, Siebel Systems and Microsoft are delivering a total solution for building world-class sales, marketing and customer support.”

Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, advanced Smart Web Architecture. Unlike rudimentary HTML clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications. The Siebel Smart Web Architecture enables organizations to leverage the industry’s best e-business applications at the lowest total cost of ownership.

Siebel 7 extends the reach and functionality of Siebel Systems’ industry-leading suite of integrated, multichannel e-business applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels.

Siebel 7, with Smart Web Architecture, integrates with Windows 2000 Server and takes advantage of XML support and other functionality across the Microsoft .NET Enterprise Server platform, including SQL Server 2000, Microsoft Exchange 2000 Server and BizTalk Server 2000. With the comprehensive Microsoft .NET Enterprise Server lineup and Siebel 7’s Enterprise Application Integration features, Siebel 7 easily integrates external business processes across applications.

Siebel 7 offers additional integration points for Microsoft technology, including Active Directory™ service solutions and Internet Information Services (IIS). Customers can synchronize their Siebel 7 implementation with Microsoft Outlook® messaging and collaboration client and leverage other Office XP desktop productivity applications such as Microsoft Word and the PowerPoint® presentation graphics program. Siebel 7 handheld applications empower easy-on, easy-off, anytime, anywhere data access through Handheld PC and Pocket PC operating systems.

Joint Siebel Systems and Microsoft customers can take advantage of the following enhanced features in Siebel 7:

  • Scalability: Siebel 7 leverages the optimized performance offered in Windows 2000 to enable more flexible and scalable customer implementations. Performance characterizations show that Siebel 7 running on SQL Server 2000 is the most scalable Siebel Systems solution on the Microsoft SQL Server database to date.

  • Performance: Siebel 7 supports load balancing solutions to provide optimal response times for users. The improved memory management and performance of the Windows 2000 Server family of operating systems greatly benefits the performance of Siebel Systems’ solutions. SQL Server 2000 and Siebel 7 have been tuned for optimal joint performance.

  • Reliability: Siebel 7 takes advantage of the enhanced reliability of Windows 2000. Features such as
    “plug and play”
    -compliant hardware, PCI Hot Plug solutions and sophisticated storage solutions available in Windows 2000 support maximum uptime for Siebel 7. As a result, Siebel Systems customers may anticipate 24×7 e-commerce solutions. Siebel 7 will also support advanced reliability features such as failover clustering of Siebel Application Servers built-in to SQL Server 2000 Enterprise Edition.

About Siebel Systems

Siebel Systems Inc. (Nasdaq
) is the world’s leading provider of e-business applications software. Siebel Systems provides an integrated family of e-business applications software, enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems’

sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems’ Web site at

About Microsoft

Founded in 1975, Microsoft (Nasdaq
) is the worldwide leader in software, services and Internet technologies for personal and business computing. The company offers a wide range of products and services designed to empower people through great software — any time, any place and on any device.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems’ products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems’ Annual Report on Form 10-K for the year ended Dec. 31, 1999, and its other filings with the Securities and Exchange Commission.

Microsoft, Windows, BizTalk, Active Directory, Outlook and PowerPoint are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

Siebel is a trademark of Siebel Systems Inc. and may be registered in certain jurisdictions.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at on Microsoft’s corporate information pages.

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