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Civic Disability Services transforms with accessible cloud

Dynamics 365-based AvantCare speeds data access, delivers 360-degree client clarity and optimises outcomes

Civic Disability Services has deployed  AvantCare by Illuminance Solutions, a Microsoft Dynamics 365 and Power Platform based central information system designed specifically for National Disability Insurance Scheme (NDIS) providers, to streamline data access and automate key processes.

Allowing Civic’s valued team of disability and aged care support workers to spend more time with clients and less time with computers, the transformation has already chalked up $400,000 in labour savings.

Replacing Civic’s previous infrastructure, which comprised disparate systems, AvantCare by Illuminance Solutions provides anywhere-, anytime-access to authorised users, offering a single view of the customer to all Civic staff – whether delivering support, onboarding new clients into service, or creating invoices.

Already acknowledged as one of the sector’s leading innovators, the modernisation catapults Civic Disability Services further forward by automating and accelerating much of Civic’s reporting requirements, and is designed with agility in mind to accommodate any changes to the NDIS pricing framework or processes, driving compliance. AvantCare by Illuminance Solutions integrates through APIs with the NDIS’ core systems ensuring Civic Disability Services, its staff and clients, always have access to the most current information.

Annie Doyle, CEO of Civic Disability Services, said; “Our focus is on spending meaningful time with our clients rather than navigating between computer systems to find or file information.

Our focus on technology is about supporting our staff and clients to achieve a better relationship, which ultimately drives better outcomes for our clients.

Service worker and client with disability holding a backpack
The solution has allowed staff to spend more meaningful time with clients (Source: Civic Disability Services)

AvantCare by Illuminance Solutions simplifies data access – it puts the information in the hands of the people who need it.

“AvantCare is a secure, scalable cloud-based system that all our staff can access regardless of their location. It simplifies access to data, streamlines reporting and promotes compliance – without ever losing sight of our ultimate goal, which is to support people with disabilities and their families to live their best lives.”

The platform also benefits from accessibility features which are baked into Microsoft based cloud solutions.

AvantCare was developed by multi award winning Illuminance Solutions, which holds a global Microsoft Partner for Social Impact Award.

Nilesh Makwana, Chief Executive Officer, Illuminance Solutions, explained that AvantCare by Illuminance Solutions manages the entire relationship with clients – from initial enquiry to service delivery. Incident and complaint management is integrated to ensure a full 360-degree view of each client. “Annie’s decisive and visionary leadership along with the team behind change management has led to great success and adoption of Microsoft technology.

“With this investment in a single, Microsoft based platform, Civic has already seen a reduction in labour cost of $400,000 per annum, streamlined data administration and invoice management, as well as efficient access to client information to a time-poor, mobile workforce.”

Civic is on track to roll out remote, mobile access to the platform, promising further data accuracy, enhanced case note tracking as well as client outcome reporting and incident management. Live access to complex reporting will also support enhanced decision making.

Rachel Bondi, Chief Partner Officer Microsoft Australia said; “The exceptional work that Illuminance Solutions undertakes has already been recognised as global best practice within the Microsoft partner ecosystem.

“Civic Disability Services provides further evidence of how streamlined modern platforms can transform the way organisations operate, and the impact they can have on people’s lives. Microsoft is proud to play a role in this critically important endeavour.”

Civic worker with client
With this investment in a single, Microsoft based platform, Civic has already seen a huge reduction in labour cost and improved staff access to client information (Source; Civic Disability Services)

Civic Disability Services

Civic Disability Services is a not-for-profit organisation supporting people with disability, delivering quality services and supports to customers and families – giving them every opportunity to lead the lives they want.

Illuminance Solutions

Illuminance Solutions is a Microsoft Gold Partner and Winner of the Microsoft Global Partner of the Year 2019 Partner for Social Impact Award and deploys Microsoft technology customised to clients’ needs.


Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more.

For media enquiries, please contact:

Rudolf Wagenaar, Commercial Communications Lead, Microsoft Australia

Email: [email protected]

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