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Coles transforms workplace, enhancing team member and customer experience

One of the world’s largest Microsoft 365 deployments cements Coles’ innovation leadership

Leading retailer Coles has extended its strategic partnership with Microsoft and developed a roadmap for the latest phase of its digital journey that will transform the way its 120,000-plus team members interact with each other and the company.

This agreement heralds one of the largest frontline deployments of Microsoft 365 anywhere in the world and confirms Coles’ innovation leadership in workplace modernisation.

Coles’ Team Member Engagement Platform will be a richly featured, but simple to use and secure solution built using Microsoft 365 that allows people to streamline everything from managing their rosters and swapping shifts to accessing payslips or procedure manuals. The platform will also help Coles cascade important information to all team members and provide a single source of information about products and processes.

Kevin Gunn, Coles Executive General Manager of Central Operations and Transformation said: “Coles has been extremely proud of the commitment from our team members during the pandemic, continuing their roles as an essential service to support our customers and ensuring we continued to sustainably feed all Australians.

We’ve listened to our team and worked with Microsoft to develop the new platform that will provide a simple, secure way to connect, to swap shifts, check payslips, and access internal communications, procedures and training solutions that our team members use each day to do their jobs so well.

This platform is intended to foster an even more connected culture that bolsters team member engagement and further enhances customer experience and satisfaction.

Designed to enhance both corporate and peer-to-peer connections the platform will:

  • Enhance communications to and between team members;

  • Simplify information access through a team member portal;

  • Drive smarter scheduling across the business; and,

  • Streamline team member training and onboarding.

This extension of the partnership between the two companies builds on the digital innovation already undertaken by Coles, leveraging cloud and modern architectures to drive improvements across its store network and supply chain in order to optimise customer experiences.

Steven Worrall, Managing Director, Microsoft Australia & New Zealand said; “We are delighted to work with Coles on this important initiative that will simplify frontline team members’ lives and ensure everyone has access to the information they need to do their job when and where they need it.

Azure and Teams are delivering significant benefits already to Coles and this roadmap points the way to a streamlined modern workplace benefitting all team members, ensuring they have all they need to deliver exceptional customer value.

About Coles

Coles is a leading Australian retailer, with over 2,500 retail outlets nationally. Coles makes life easier for Australians by delivering quality, value and service. We process more than 21 million customer transactions each week, providing our customers with products from thousands of farmers and suppliers.

About Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organisation on the planet to achieve more.

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