IFS collaborate with Microsoft to unlock customer experience through moment of service for South African businesses

People shaking hands over vehicle engine.  Image supplied by Tracker.

Johannesburg, June 29, 2021 – The collaboration between IFS and Microsoft is enabling South African businesses to realise efficiencies, benefit from innovation and develop new products and services to deliver on their moment of service for their customers.

This relationship sees IFS Cloud deployed on Microsoft Azure and brings together a recognised leader in enterprise software with an intelligent cloud platform, helping businesses to focus on innovation and delivering outstanding Moments of Service for their customers.

With many organisations turning to cloud to control costs, drive efficiencies and benefit from new technologies, IFS see this trend continuing as companies transform their business models to innovate for service, putting customer outcomes and experience at the forefront.

The launch of IFS Cloud earlier this year is accelerating this momentum and brings IFS’s entire depth and breadth of functionality into a single platform. Deployable in a modular way, it not only supports a composable enterprise but with cutting edge innovation natively part of the product, it also accelerates digital transformation.

IFS saw a 60% increase in its cloud business in 2020 and its cloud software revenue now represents 40 percent of the company’s total software revenues and 50 percent of recurring revenue.*

“We firmly believe that more value can be derived in the cloud. At the same time, organisations want to be able to embrace new technologies to differentiate, diversify and better serve their customers. Our relationship with Microsoft enables us to offer our customers data residency, improved latency that results in a better user experience, and enterprise software that responds to the needs and demands of digital business models – helping our customers to compete on service,” says Emma Murray, Chief Operating Officer for APJMEA at IFS.

Service is becoming the most compelling differentiator for companies, but this requires a re-design of the value chain and the use of digital technology to support a shift to a service and outcome-based business model.

One such business is Tracker, one of the largest providers of telematic-based data insights for vehicle and home monitoring services in South Africa. It is deploying an end-to-end ERP and service management cloud solution from IFS to elevate its customer experience.

Tracker’s partnership with IFS is the next step in the company’s digital transformation strategy and will provide additional business insights resulting in an accelerated release of new services, improved customer engagement and experience. This will enable Tracker to provide the appropriate value-added services to its customers at the right time.

The company has chosen a holistic IFS solution that encompasses broad functionality including finance and human capital management, cutting-edge service management capabilities and AI-powered customer engagement tools.

IFS Cloud is a fully managed, single tenant offering where IFS manages the cloud infrastructure, operating system, database, middleware and IFS products. This means that the people who created the software are also the ones managing the environment, powered by Microsoft Azure.

IFS currently use a number of Microsoft Azure services – including Microsoft Azure virtual machines, Microsoft Azure SQL Database, and Microsoft Azure Active Directory – for the benefit of its customers.

“Our work with Microsoft is a win-win for our customers, allowing us to deliver products that support their digital transformation journey and is helping them to improve and simplify their moment of service, leveraging the power of the cloud,” says Murray.

“More and more businesses are turning to the cloud to unlock agility, efficiency and innovation for an enhanced customer experience. Our relationship with IFS is enabling organisations to benefit from the cloud to reimagine a new world of business as they digitally transform their operations,” said Jason Zander, executive vice president, Microsoft Azure at Microsoft.

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