The Microsoft Cloud in Germany has expanded to include Dynamics 365 offering more options for businesses looking to improve manufacturing and supply chain processes, provide better customer service and enhance distribution models.
The new services are provided for business customers in Germany, the European Union and EFTA countries (European Free Trade Association). The solution stands to benefit organizations operating in highly regulated and data-sensitive industries such as schools, public sector organizations and financial institutions.
Available from German datacenters in Frankfurt/Main and Magdeburg, Dynamics 365 for Sales and Dynamics 365 for Customer Service are the first services on offer, with Dynamics 365 for Field Service and Dynamics 365 for Project Service Automation coming soon. Like all Microsoft Cloud in Germany offerings, Dynamics 365 customer data will be exclusively stored in Germany, while German data trustee T-Systems International GmbH will be responsible for controlling data access and strict customer data access and control measures via a unique data trustee model governed under German law.
“Dynamics 365 Germany ensures that businesses can access our cloud-based productivity tools from German datacenters, enabling them to meet strict compliance provisions”, said Sabine Bendiek, Area Vice President Microsoft Germany.
“Business customers will benefit from more freedom of choice, while Germany will benefit from greater innovation. Companies seeking to digitally transform will be able to take advantage of the public cloud while retaining control over the processing and storage of their data.”
The Service Level Agreements (SLA) that apply to Dynamics 365 from the Microsoft Cloud Germany are the same that apply to Dynamics 365. A dedicated German-based Microsoft team is on hand to provide technical support 24/7 in German or English.
The Microsoft Cloud Germany are delivered from German datacenters in Frankfurt/Main and Magdeburg, ensuring that customer data is stored in Germany. Customer data in the new datacenters is managed under the control of a data trustee, T-Systems International, an independent German company and subsidiary of Deutsche Telekom. It provides additional controls for customers’ data as access is only provided with the permission of customers or the data trustee.
Microsoft’s commercial cloud services in these new datacenters adhere to German data handling regulations and give customers additional choices of how and where data is processed.The data trustee controls access to customer data from two Cloud Control Centers in Berlin and Magdeburg.
German companies have wholeheartedly embraced the cloud over the past 12 months. According to the Cloud Monitor 2017, research commissioned by KPMG, two out of three businesses in Germany are now using cloud solutions.
One of the first criteria of selection is geography – 70 percent of all German companies think it is important for cloud providers to provide their services from German datacenters. Concerns about compliance requirements continue to grow (in 2016: 67 percent; in 2015: 62 percent), placing strict demands on cloud service providers.
Enterprises like implexis GmBH can use Microsoft Cloud to build solutions for businesses. The transparency of the cloud provides implexis GmBH with the assurances needed to handle sensitive customer data. This certainty enables the business to expand their customer base.
“Smart, scalable and secure: With the launch of Dynamics 365 in Microsoft Cloud Germany, we offer our customers a very efficient cloud solution through the data trust of T-Systems International“, says Michael Ferschl, managing director of implexis GmBH.
“Microsoft has recognized the needs of its customers and is now collaborating with the TSystems International to develop Microsoft Cloud Germany, providing a unique offer that also opens new opportunities for us as a partner.“