Walid Fathi leads Microsoft’s Customer Success organization in ASEAN, helping enterprise customers get the most from Microsoft platforms, technology, expertise and ecosystem, from value discovery and substantiation to value realization and optimization.

Walid is a seasoned executive with over 25 years of experience in cloud transformation and digital innovation. He has led strategic engagements across the Middle East & Africa and APAC, helping customers modernize operations and accelerate their digital transformation journeys. His expertise spans Financial Services, Government, Defense, Energy, and Telecommunications.

Since joining Microsoft in 2008, Walid has led multiple high-performing organizations across services, consulting and sales, most recently as ASEAN Services Sales Lead and ISD Consulting Lead for ASEAN. He is a recognized leader in AI transformation, working with top enterprise customers in ASEAN to unlock new efficiencies through GenAI and Copilot. Walid is a trusted advisor to executive stakeholders and an active contributor to Microsoft’s global Services strategy forums.

Walid holds a Bachelor’s degree in Electronics & Communications Engineering