Microsoft Enhances Technical Support Policy for Windows NT Workstation
REDMOND, Wash., March 16, 1998 — Microsoft Corp. today announced it is enhancing support for the Microsoft® Windows NT® Workstation operating system version 4.0. Beginning today, customers using Windows NT Workstation 4.0 will receive 90 days of unlimited no-charge support, starting with their first call to Microsoft Technical Support. Previously, Microsoft offered these customers no-charge support for two incidents. There is no change in the support policy for Windows NT Server.
“More and more business customers are making Windows NT Workstation their desktop platform of choice,” said Yusuf Mehdi, director of Windows marketing at Microsoft. “This move brings the Windows NT Workstation support policy in line with that of Windows® 95 and paves the way for greater adoption of Windows NT on the desktop.”
Current customers who have not yet activated their standard support incidents will be given 90 days of no-charge support, beginning with the first time they contact a support engineer. Customers who have already used one incident do not qualify for 90-day unlimited support, but still will be able to use their second support incident at no charge throughout the life of the product.
For a comprehensive list of Microsoft’s online support services, visit http://www.microsoft.com/support/ .
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