Microsoft Announces Finalists for the 1999 Industry Solution Awards For Customer Relationship Management

REDMOND, Wash., Oct. 18, 1999 — Microsoft Corp. has announced the finalists for the 1999 Industry Solution Awards for Customer Relationship Management (CRM). The awards recognize the independent software vendors in the customer relationship management industry that best utilize Microsoft® technology. An independent panel of judges selected the finalists based on their use of the BackOffice® family of products, the Windows NT® Server operating system and Microsoft SQL Server TM to provide tangible benefits to businesses. Finalists will be showcased and the winners announced at the DCI Customer Relationship Management Conference and Expo to be held in Boston on Oct. 25-26.

Finalists were selected in six categories: best mobile solution, best call center solution, best integrated customer relationship management solution, best Internet solution for customer self service, best Internet solution for partner relationship management, and best Internet solution — other applications.

“These finalists have demonstrated excellence in developing applications that provide outstanding customer benefits that today’s businesses need to compete and prosper,”
said Frederica Carpenter, industry manager for Customer Relationship Management at Microsoft.
“We are excited to be working with them to deliver powerful solutions for customer relationship management.”

The finalists are scheduled to demonstrate their solutions for the judges on site at the DCI Customer Relationship Management Conference and Expo on Oct. 25. Winners will be selected after the demonstrations and announced in a special ceremony on Oct. 26 at the conference, located in the John B. Hynes Veterans Memorial Convention Center. Winning solutions will be showcased in Sales & Marketing Automation magazine.

ISA Categories and Finalists

Best Mobile Solution

  • Great Plains Software Inc., eEnterprise Service Management Series, Fargo, N.D.

  •, UpShot Sales, Mountain View, Calif.

  • SalesLogix Corp., SalesLogix 2000, Scottsdale, Ariz.

Best Call Center Solution

  • Clarify Inc., Clarify eFrontOffice, San Jose, Calif.

  • Epicor Software Corp., Clientele, Tualatin, Ore.

  • Telution LLC, The Communication Exchange, Call Center Desktop, Chicago

Best Integrated Customer Relationship Management

  • Interface Software Inc., InterAction, Oak Brook, Ill.

  • ONYX Software Corp., Onyx Front Office, Bellevue, Wash.

  • Pivotal Corp., Pivotal eRelationship, Kirkland, Wash.

Best Internet Solution — Customer Self Service

  • Epicor Software, Clientele, Tualatin, Ore.

  • Onyx Software, Onyx Front Office, Bellevue, Wash.

  • Pivotal, Pivotal eRelationship, Kirkland, Wash.

Best Internet Solution — Partner Relationship Management

  • ChannelWave Software Inc., ChannelWave, Cambridge, Mass.

  •, UpShot Sales, Mountain View, Calif.

  • Webridge Inc., Webridge Partner Express, Portland, Ore.

Best Internet Solution — Other Applications

  • EGain Communications Corp., eGain Email Management System (eGain EMS), Sunnyvale, Calif.

  • MarketFirst Software Inc., MarketFirst 2.0, Mountain View, Calif.

  • Onyx Software, Onyx Front Office, Bellevue, Wash.

Finalist Selection Committee

The finalist judging panel includes Hugh Bishop, The Aberdeen Group; Christopher Fletcher, The Aberdeen Group; Peggy Menconi, AMR Research Inc.; Tim Bajarin, Creative Strategies Inc.; Rich Bohn, Denali Group Inc.; Jim Dickie, Insight Technology Group; Judy Hodges, International Data Corp.; Sam Clark, Meta Group Inc.; Barry Trailer, Trailer Vavricka Inc.; and Christopher Selland, The Yankee Group.

Founded in 1975, Microsoft (Nasdaq
) is the worldwide leader in software for personal computers. The company offers a wide range of products and services for business and personal use, each designed with the mission of making it easier and more enjoyable for people to take advantage of the full power of personal computing every day.

Microsoft, BackOffice and Windows NT are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

Other product and company names herein may be trademarks of their respective owners.

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