Microsoft Statement on Platform Stability Issues for Sidekick Customers

Summary: As you may be aware, Danger Services were interrupted on Friday, Oct. 2. Since that time, Microsoft-Danger, T-Mobile and third-party partners have been working around the clock to restore full services, as well as recover Sidekick customers’ valuable personal data. We are pleased to share this new and promising update on the status of those efforts. For all media inquiries, contact [email protected].

REDMOND, Wash. — Oct. 13, 2009 — We are thankful for the continued patience as Microsoft-Danger works to preserve platform stability and restore all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft-Danger has teams of experts in place that are working around the clock to ensure this stability is maintained.

T-Mobile and Microsoft-Danger continue to do all we can to recover and return customers’ lost personal content. Recent efforts indicate that recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

T-Mobile will send a $100 customer appreciation card to those who have experienced a significant and permanent loss of personal content. This appreciation card will be in addition to the free month of data service customers have already been given. The card can be used toward T-Mobile products and services or a customer’s T-Mobile bill. Details will be sent in the next 14 days to customers who fit this category — there is no action needed on their part. We, however, remain hopeful that personal content can be recovered for the majority of our customers.

Sidekick customers can visit T-Mobile Forums regularly to access the latest updates as well as FAQs regarding this service disruption.

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