Human-like conversations with your Mercedes-Benz: Enabled by MBUX Voice Assistant and AI-driven knowledge feature

Accenture and Avanade, in collaboration with Microsoft, are launching a copilot business transformation practice to help organizations reinvent their business functions with AI and Copilot technologies. This initiative will leverage over 50,000 Microsoft Copilot-trained professionals to drive growth, improve efficiencies, and enhance security.

Canadian Tire is making the complex process of selecting tires easier with its new AI conversational shopping assistant, CeeTee, which has already helped around 10,000 customers choose tires based on their needs and goals.

Using Microsoft Azure OpenAI Service, GE Aerospace built and deployed a generative AI solution called “AI Wingmate” to maintain industry leadership, improve customer satisfaction, and make life easier for employees. To date, the system has received over 500,000 queries and has processed over 200,000 pages for different AI chats.

 

Lumen estimates Copilot is saving its sellers an average of four hours a week, equating to $50 million annually. GitHub Copilot has reduced the cycle time of projects, from the start to deployment, by an average of 20% to 30%.

AUDI AG and Microsoft team up to enhance in-car voice control in nearly two million Audi models by integrating ChatGPT via Azure OpenAI Service, creating a safer, seamless, and more intelligent driving experience.

Nasdaq introduced new AI capabilities for its Boardvantage® Board Portal on Microsoft Azure. These capabilities help governance teams save time and cost by quickly summarize board materials for informed decision-making so they can focus on vital board initiatives.

Hitachi is embing Microsoft’s cloud and AI services into its Lumada Solutions to boost Lumada’s growth and enhance productivity for 270,000 employees. Additionally, Hitachi aims to upskill over 50,000 “GenAI Professionals” with advanced AI training.

Clarins is transforming customer care in the beauty industry with CLARA, a new bot developed with Microsoft’s Azure OpenAI Service. CLARA utilizes website content, customer Q&As, and beauty coaches’ product training, to provide an unparalleled service experience.

TD Bank Group is using generative AI to support customer experiences in its contact centres and accelerate coding workflow for engineers. During a two-week sprint, TD found GitHub Copilot saved engineers up to 20 hours in developing code.

Axel Springer is piloting new AI-driven chat experiences to better inform and engage users with journalistic content. Additionally, Axel Springer plans to leverage Microsoft Advertising’s Chat Ads API for generative AI monetization.

The Estée Lauder Companies taps Microsoft’s generative AI solutions to enhance consumer connections and expedite product development.

Dentsu employees are saving 30-40 minutes a day using Copilot for tasks such as summarizing chats, generating presentations and building executive summaries. 

Adobe and Microsoft partner to bring new generative AI capabilities to marketers as they work in Microsoft 365 applications

Providence has deployed Microsoft’s Nuance’s conversational, ambient, and generative AI solutions, and has the largest implementation of the PowerScribe radiology reporting solution in the US.

LG’s Smart Home AI Agent is capable of engaging in more complex conversations with users based on Azure OpenAI Service

Northwestern Medicine’s integration of Dragon Copilot’s ambient listening capabilities with Epic is reducing clinician burden and increasing patient access, enabling physicians to see over 11 additional patients per month and decreasing after-hours charting by 17%.

CommBank is using Copilot for Microsoft 365 and 96% of early adopters said they were more productive while 75% of engineers found GitHub Copilot to be very helpful.

H&R Block AI Tax Assist leverages Azure OpenAI Service to help DIY customers with tax information and preparation. The tool has saved the company ~3,400 hours in labor year-over-year.

As part of an expanded collaboration using Azure, BNY Mellon will explore how AI can be incorporated for improved producitivity and better-informed decision making

CarMax’s applied AI to summarize customer reviews into a few easily readable sentences, at scale across their inventory. A process that would have taken 11 years, was simplified to a few months.

Vodafone and Microsoft sign 10-year strategic partnership to bring generative AI, digital services and the cloud to more than 300 million businesses and consumers

Walmart unveils new GenAI powered search capabilities for shoppers online and launched “my assistant” for 50K non-store associates built on Azure OpenAI Service

bp is expanding its use of generative AI to enhance its global employee experience for thousands of employees through the use of Copilot for Microsoft 365

Schneider Electric is leveraging Azure OpenAI to develop solutions that generate text, code, and other types of content, streamlining tasks, optimizing resource allocation, and gaining speed and efficiency

Companies introduce Siemens Industrial Copilot, a generative AI-powered assistant designed to enhance human-machine collaboration and boost productivity across the industrial lifecycle

Rockwell Automation integrates Azure OpenAI into its FactoryTalk® Design Studio™ to deliver industry-first capabilities accelerating time-to-market for customers building industrial automation systems.

NBA announced all-new personalization features in its app with live game experiences and expanded content offerings powered by Microsoft Azure AI

The largest pizza company in the world has joined forces with Microsoft to create the next generation of pizza ordering and store operations with generative AI technology

Mayo Clinic, a world leader in healthcare known for its commitment to innovation, is among the first healthcare organizations to deploy Microsoft 365 Copilot.

Grupo Bimbo is leveraging Microsoft’s Azure AI technologies like Azure OpenAI Service, Form Recognizer, and Cognitive Search to develop its own copilot

Lumen Technologies dives into Microsoft 365 Copilot to help enhance employee efficiency and customer relationships

KPMG is unlocking potential incremental growth opportunity of over US$12 billion by investing in Microsoft’s cloud and AI services like Azure OpenAI Service and Copilot for Microsoft 365

Canadian Tire is exploring co-innovation opportunities that leverage AI and machine learning responsibly to enhance customer experience and optimize operations

AT&T launched “Ask AT&T” which uses generative AI to help coders be more productive, improve customer service and enhance employee productivity

Over 900,000 U.S. vehicles equipped with MBUX can join a beta program to integrate ChatGPT, enhancing the intuitive voice control of the Hey Mercedes assistant. Sign up via the Mercedes me app or directly from your vehicle to enjoy more natural and comprehensive conversations while keeping your hands on the wheel and eyes on the road.

Mercedes-Benz takes in-car voice control to a new level Integrating ChatGPT through Azure OpenAI Service and rolling it out to over 900,000 vehicles

MetLife leverages cutting-edge Microsoft Cloud and Azure AI services and developer tools to develop an all-in-one pet health and wellness app

PwC US made a $1 billion investment to expand and scale its AI, and help clients in industries like insurance, aviation, and healthcare, save time and costs while helping accelerate revenue.

Epic is leveraging Azure OpenAI to deliver solutions integrated with its EHR to increase productivity, enhance patient care and improve financial integrity of health systems globally. Epic is also embedding DAX Copilot into the Epic EHR to automate the creation of clinical documentation during patient exams.

Siemens’ Teamcenter app for Microsoft Teams integrates Azure OpenAI Service to augment the creation, optimization and debugging of code in software for factory automation

Panasonic Connect built an AI assistant with Azure OpenAI Service to help employees with tasks like speech drafting, summarizing documents, and analyzing surveys

Telefónica integrates internal development platform and tools with Microsoft Azure and AI capabilities like GitHub Copilot to increase developer velocity and innovation

AMEX is reducing travel friction for employees and businesses by using AI and machine learning capabilities to simplify and automate processes like expense management

In Switzerland, UBS is operating two applications that utilize conversational AI capabilities to respond to client e-mail inquiries.

Haleon and Microsoft are making health products more accessible for the blind and visually impaired with AI technology that narrates product labels. The enhanced Microsoft Seeing AI app now provides detailed information for over 1500 Haleon products, empowering users to independently manage their health.

Novo Nordisk is combining its drug discovery, development and data science capabilities with Microsoft’s cloud and AI services to accelerate drug discovery.

P&G is integrating data from more than 100 manufacturing sites around the world and enhancing it with AI and edge computing services for real-time visibility and to enhance decision making.

American is applying the power of AI to reduce taxi time, saving thousands of gallons of jet fuel per year and giving connecting customers extra time to make their next flights.

Mastercard launches next-generation identity technology with Microsoft to bolster online shopping security, leveraging AI for enhanced consumer protection

Kraft Heinz is building a supply chain control tower, digital twins replica of its operations to perfect solutions, and launching a digital innovation office powered by the cloud and AI

Boeing is leveraging the Microsoft Cloud and AI capabilities to update its critical infrastructure, streamline business processes and accelerate innovations in digital aviation

US Bank is applying the power of AI to transform applications and infrastructure to create compelling, personalized and leading-edge experiences for customers and partners

TD Bank is modernizing its data platform and leveraging AI to enhance analytical capabilities, power new customer experiences and enable employees to collaborate with more agility

FedEx is introducing a cross-platform logistics-as-a-service for retailers by leveraging Microsoft Dynamics 365 and its data, AI and machine learning capabilities

JJMDC is leveraing Microsoft cloud and AI to accelerate digital surgery solutions which advance skills, improve workflow, and enhance surgical decision making to improve patient outcomes.

Telstra’s One Sentence Summary tool transforms customer notes, interactions and transactions into a concise summary of a customer’s recent history and status. Ninety percent of employees using the tool saved time and increased effectiveness, resulting in 20% less follow-up contact. 

Amadeus is leveraging Azure OpenAI Service and Copilot for Microsoft 365 to help corporate travelers with booking and planning trip itineraries in a conversational style

Employees at companies like Visa, General Motors, KPMG, and Lumen Technologies are already using Copilot for Microsoft 365 through the Early Access Program

Ally Financial is leveraging Azure OpenAI to alleviate note taking for customer service associates, freeing up time for more personalized customer experiences. The solution has reduced post-call effort by 30% and improved data accuracy by over 85%.

Campari, a leader in the spirits industry is using Copilot to generate content and tailor the tone of voice for each brand and region saving hours of copywriting

ABB is launching Genix copilot on Azure Open AI to extend its asset lifespan by up to 20% and minimize unplanned downtime by up to 60%

Singtel is making Azure public MEC available for all enterprises, unlocking opportunities to experience the advantages of edge computing and AI accelerated by 5G

AI powered contract intelligence platform provides C-suites with insights to better capitalize on rebates, volume based discounts and inflation-triggered price adjustments

LG CNS partners with Microsoft to expand AI and cloud-based digital transformation and develop new services with Azure OpenAI Service and OpenAI’s ChatGPT

Unilever is working with Accenture to apply Azure OpenAI Service across its business to drive increased automation, enabling better customer and employee experiences

EY is building an enterprise-ready payroll chatbot to help employers answer complex employee payroll questions and reduce the burden on employers by more than 50%

ODP built a chatbot on Azure OpenAI for its HR dept. which has improved the document review process, helped generate new job descriptions, and enhanced associate communication.

GM will use Microsoft Azure cloud and AI services to simplify software development and bring convenient and secure digital mobility services to millions of customers faster

Microsoft is providing Supernal access to Project AirSim, an AI-first simulation platform, to safely build, test, train and validate autonomous aircraft transportation

The London Stock Exchange Group is revolutionizing trading and analytics capabilities through AI-driven solutions, creating $5B of revenue opportunity for Microsoft.

Lockheed Martin is using the cloud and AI to unlock next-gen national security solutions for the department of defense

Wolverine Worldwide sells more than 70M pairs of shoes and pieces of apparel annually is tapping the cloud and AI to deliver more personalized customer experiences.

CaixaBank and Microsoft establish an innovation lab to promote the application of AI to financial solutions and create new work environments in the metaverse

Itron expands collaboration with Microsoft to accelerate the energy transition through edge compute, data, AI and machine learning to support cities and utilities with decarbonization

Rogers leverages Azure’s data and AI capabilities to transform workplace communications and power 5G innovation across Canada

Westpac is looking to leverage the Azure ecosystem to bring application, data and AI capabilities together at scale across the enterprise

SGS is developing new digital Testing, Inspection and Certification services with AI to personalize the customer experience, and interlink suppliers, partners and customers

ZF is leveraging the cloud and AI to become a cloud-native mobility services provider, delivering clean, safe, convenient, and affordable mobility solutions to its customers