Why a global company’s tech can’t just work, it has to wow

In this episode of “Digital Now,” Penelope Prett, the chief information, data and analytics officer at global professional services company Accenture, explains why her tech-savvy workforce, one of the largest in the world, expects tech to be not just ready to go at the point of service and accessible from everywhere, but also to be a delightful experience that supports engagement.

“The thing that’s great about it is when you have a technology-literate population … they are willing to play with you,” she says. “So you can try new things, you can push the edge of the envelope. There’s a much higher tolerance for new things, for failure and for learning.”

“Digital Now” is a video series hosted by Andrew Wilson, chief digital officer at Microsoft, who invites friends and industry leaders inside and outside of Microsoft to share how they are tackling digital and business transformation, and explores themes like the future of work, security, artificial intelligence, and the democratization of code and data.

Prett and Wilson also discuss how the democratization of technology presents new opportunities for business growth, but still needs guardrails in place to address security and usability. At Accenture, says Prett, democratization is celebrated, but user experience, data and security will always remain under the protection of the IT organization.

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