Dynamics CRM

A comprehensive set of new Microsoft Dynamics CRM capabilities focused on helping organizations match their customers to the right products and services, engaging with them in the right way at the right time and nurturing those relationships, was unveiled Tuesday by Microsoft..

You’re invited to join Microsoft’s US SMB (small- and medium-sized business) team and partners with cloud and CRM expertise for a series of one-hour webcasts about Microsoft Dynamics CRM Online, each month through May.

Links to December updates for the Microsoft Dynamics CRM Customer Center, Implementation Guide and Software Development Kit (SDK) are available on the Microsoft Dynamics CRM Blog.

Now with Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online Fall ’13, multi-party lookup – using the To/CC/BCC fields on the Activities form – is also updated to “provide awesome capabilities of selecting multiple records,” writes Mohit Agrawal on the Microsoft Dynamics CRM Blog.