Guess who wants to talk! How Flo and her fellow chatbots engage customers By Bill Briggs Mar 12, 2018
How a pink jacket – and elusive red shoes – inspired COSIGN, which pays you to post selfies By Bill Briggs Mar 5, 2018
NRF leader eyes retail rejuvenation as stores fuse the physical and digital worlds By Bill Briggs Jan 29, 2018
Going for broken: Inside the Microsoft lab where devices get tested to death By Bill Briggs Jan 8, 2018
Absolutely fabulous: Fabletics bucks the retail rut with stores decked out in data By Bill Briggs Nov 27, 2017
‘How can I help you?’ An AI-powered virtual agent is guiding HP customers to faster fixes By Bill Briggs Nov 9, 2017
Office anthropology: Steelcase applies behavioral research to workplace designs By Bill Briggs Oct 25, 2017
