Bukalapak establishes strategic partnership with Microsoft to enhance Indonesian e-commerce

One ,man smiling on a screen. Two men on a stage.

Bukalapak will adopt Microsoft Azure as its preferred cloud platform.

Microsoft will make a strategic investment in Bukalapak.

Jakarta, 03 November 2020 – Microsoft and Bukalapak, one of Indonesia’s leading e-commerce platforms, have formed a strategic partnership to reshape how e-commerce is conducted in the country.  Kicking off the collaboration between the two companies, Bukalapak will adopt Microsoft Azure as its preferred cloud platform and Microsoft will make a strategic investment in Bukalapak.

The partnership will leverage Microsoft’s expertise in building a resilient cloud infrastructure to support Bukalapak services for more than 12 million micro, small and medium enterprises, and 100 million customers.

“This partnership signals a deep collaboration with Microsoft on an array of technology projects that will transform the technology-driven commerce solutions and operations solution and operations in Indonesia,” said Rachmat Kaimuddin, CEO of Bukalapak. “As a global technology leader, Microsoft’s confidence with Bukalapak highlights our position as the leading homegrown technology player in Indonesia and our continued objective to create a positive impact on our country and customers.”

Through this partnership, Bukalapak and Microsoft will collaborate on key initiatives including:

  • Building resilient infrastructure – Bukalapak will adopt Microsoft Azure as its preferred cloud platform to support its more than 6 million online merchants, 6 million offline merchants and 100 million customers.
  • Bridging the digital gap – The companies will explore opportunities to help make the digital world relevant for every individual daily.
  • Skilling – Providing digital skills training for Bukalapak employees and their merchants.

“Bukalapak and their services have had real and enduring impact on Indonesian society, and their innovation mindset in a rapidly changing market will create new opportunities for merchants, businesses and consumers,” said Haris Izmee, President Director of Microsoft Indonesia. “We are excited to empower Bukalapak with a trusted cloud, that allows them to scale their customer experience on Microsoft Azure. Through this partnership, merchants and consumers will have more efficient and reliable buying and selling experiences, which in turn, creates business resilience and helps accelerate growth in the Indonesian digital economy.”

As a leading e-commerce platform in Indonesia, Bukalapak was founded with the singular mission of empowering Indonesia through digital technology. The company also offers financial services and payment options for its users, including but not limited to, gold and mutual funds’ investments, bill payments and credit services. They aim to transform the economy beyond e-commerce, by digitalizing traditional warungs (mom and pop kiosks) so every business in Indonesia has access to the online economy.

About Bukalapak
We are an Indonesian-based technology company with focuses on helping create a fair economy for all. Through our online and offline commerce platforms, we want to provide everyone with options and opportunities to get more out of life.

Since 2010, we have been serving more than 6 million online sellers, 6 million Mitra Bukalapak, 100 million users and became a unicorn in 2017. In completing our services, in 2016 we launched our B2B e-procurement line through Buka Pengadaan Indonesia (BPI). In 2019, BPI acquired 500 buyers and 5.000 purchase orders with an average value per transaction of Rp 150 million.

We have also been going above and beyond to contribute to the growth of Indonesian MSMEs, which led the Government to award the Satyalancana Wira Karya Medal of Honors for our Founders, Achmad Zaky in 2016 and Fajrin in 2019 for their contributions to the nation.

Other forms of recognition we have obtained include ranking 14th in Financial Times’ list of High Growth Companies in Asia Pacific, HR Asia’s Best Companies To Work For in 2019 – 2020, and The Best Contact Center Indonesia 2018 and 2019 by the Indonesia Contact Center Association (ICCA).

About Microsoft
Microsoft (Nasdaq “MSFT” @Microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

For more information, please contact:

Vice President, Corporate Affairs
Sufintri Rahayu
[email protected]
Senior Manager, Corporate Communications
Gicha Graciella
[email protected]


Communications Lead for Indonesia
Vishnu Mahmud
[email protected]
Makna agency for Microsoft Indonesia
Aldila Mandalika
[email protected]

TOP IMAGE: Executive Vice President and President, Microsoft Global Sales, Marketing and Operations, Jean-Philippe Courtois (left); Haris Izmee, President, Microsoft Indonesia (center); and Rachmat Kaimuddin, CEO, Bukalapak (right).





Related Posts