DHAKA, Bangladesh – November 30, 2022 – BRAC Bank, a leading commercial bank in Bangladesh and the market leader in financing small and medium enterprises, has signed a Microsoft Products and Services Agreement (MPSA) with Licensing Solution Partner Thakral One to modernize employee experience and enhance customer service.
The agreement was signed at the BRAC Head Office in Dhaka, in the presence of Md. Sabbir Hossain, deputy managing director & chief operating officer and Nurun Nahar Begum, chief technology officer from BRAC Bank. Also in attendance were Basab Bagchi, chief executive officer at Thakral One, Sook Hoon Cheah, general manager, Microsoft SEA New Markets and Yousup Faruqu, country managing director, Microsoft Bhutan, Bangladesh & Nepal.
Md. Sabbir Hossain, deputy managing director & chief operating officer said “As BRAC Bank rapidly moves towards the introduction of advanced technologies, onboarding Microsoft solutions will strengthen collaboration and productivity among our employees and enhance the quality of customer service.”
As a Microsoft Licensing Solution Partner, Thakral One will provide the bank with Microsoft services, applications and leading-edge solutions to empower employees to deliver successful outcomes and build a more personalized experience across customer touchpoints.
“We are building and investing in leading-edge technology to accelerate our bank’s transformation,” said Nurun Nahar Begum, chief technology officer, “We will be able to leverage Microsoft tools and apps to ensure our employees can thrive and deliver superior customer experience, further establishing BRAC Bank as a digital leader in financial services in Bangladesh.”
Under the agreement, BRAC Bank will be able to harness Microsoft 365 productivity tools to build a robust, cost-effective, and seamlessly integrated digital foundation.
Yousup Faruqu, country managing director, Microsoft Bhutan, Bangladesh & Nepal said, “Technology is increasingly providing a competitive advantage to financial services firms looking to thrive in the digital economy. With Microsoft 365 Apps for Enterprise, BRAC Bank’s team can build more automated internal workflows, optimize business processes and accelerate growth.”
With Microsoft 365 Apps for Enterprise comprising a 4000-user solution, BRAC Bank can significantly improve employee performance and operational efficiency, while ensuring hybrid work on a secure platform with access to analytics. In a digital age, multi-factor authentication will protect the bank against various online threats, adding an extra layer of security while the use of active directory, M365 enterprise apps and Teams will increase efficiency and shorten lead times across BRAC Bank branches, ultimately benefiting the bank’s customers.
About BRAC Bank
BRAC Bank Limited, traded as ‘BRACBANK’ on Dhaka Stock Exchange, has been one of the fastest-growing banks in Bangladesh with a particular focus on the SME segment. BRAC Bank takes pride at having the highest Moody’s Rating (currently Ba3) among all banks in Bangladesh for five consecutive years. It is also the first and only bank in Bangladesh with an issuer rating by S&P Global Ratings (B+).
About Thakral One
Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. Its focus is primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics and embracing possibilities in the cloud.
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.
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|Microsoft SEA New Markets
Sayem F Haider
|Brac Bank Limited
Mohammad Abdur Rahim