Unlocking the Economic Impact of Digital Transformation in Asia Pacific
Digital transformation of retail industry in Asia Pacific to redefine customer experiences and improve revenue
The study, “Unlocking the Economic Impact of Digital Transformation in Asia Pacific”, was produced by Microsoft in partnership with IDC Asia/Pacific, and surveyed business leaders from the retail industry in the region. It found that half of the respondents will focus on transforming customer service and support as part of their digital transformation journey to deliver customer-centric offerings.
According to the Study, the retail industry is expected to add US$272 billion to the region’s GDP, or 1.5% CAGR by 2021, should organizations embrace digital transformation initiatives.
In addition, respondents identified improvements to profit margins, revenue from new products and services, customer advocacy, productivity and revenue from existing products and services as a result of digital transformation.
Keren Priyadarshini, Regional Business Lead, Worldwide Health, Microsoft Asia discusses how business leaders can embrace digital transformation to improve existing processes in healthcare and develop patient-centric systems. She also shares why AI is the next frontier of healthcare.
Connie Leung, Senior Director, Financial Services Business Lead, Microsoft Asia explains why financial services organizations in Asia need to carve their niche in a highly competitive market and transform in order to deliver differentiated customer experiences.
Scott Hunter, Regional Business Lead, Manufacturing, Microsoft Asia shares why manufacturers in the region must move from process automation to a holistic, enterprise-wide transformation in order to attain competitive advantages in the digital age.
Ralph Haupter, President, Microsoft Asia shares that digital transformation is now widely acknowledged to bring forth competitive advantages to businesses and even nations.
He also shares three areas where CEOs need to focus on in order to transform their organizations successfully in a new AI-driven digital world.
Transforming with Customers
Around Asia, Microsoft’s customers are digitally transforming to make an impact on their businesses and respective industries. Learn more about their journeys and be inspired by their approaches.
The nuts and bolts of AI: What’s next for Taiwan’s manufacturing sector?
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Ricacorp Properties Limited
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