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Unlocking the Economic Impact of Digital Transformation in Asia Pacific

Digital transformation is about reimagining how organizations bring together people, data, and processes to create value for their customers and maintain a competitive advantage in a digital-first world. Technology is at the center of this transformation. 

Digital transformation of retail industry in Asia Pacific to redefine customer experiences and improve revenue

The study, “Unlocking the Economic Impact of Digital Transformation in Asia Pacific”, was produced by Microsoft in partnership with IDC Asia/Pacific,  and surveyed business leaders from the retail industry in the region. It found that half of the respondents will focus on transforming customer service and support as part of their digital transformation journey to deliver customer-centric offerings.

According to the Study, the retail industry is expected to add US$272 billion to the region’s GDP, or 1.5% CAGR by 2021, should organizations embrace digital transformation initiatives.DT Retail

In addition, respondents identified improvements to profit margins, revenue from new products and services, customer advocacy, productivity and revenue from existing products and services as a result of digital transformation.

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Feature Stories

Keren Priyadarshini, Regional Business Lead, Worldwide Health, Microsoft Asia discusses how business leaders can embrace digital transformation to improve existing processes in healthcare and develop patient-centric systems. She also shares why AI is the next frontier of healthcare.

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Connie Leung, Senior Director, Financial Services Business Lead, Microsoft Asia explains why financial services organizations in Asia need to carve their niche in a highly competitive market and transform in order to deliver differentiated customer experiences.

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Scott Hunter, Regional Business Lead, Manufacturing, Microsoft Asia shares why manufacturers in the region must move from process automation to a holistic, enterprise-wide transformation in order to attain competitive advantages in the digital age.

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Ralph Haupter, President, Microsoft Asia shares that digital transformation is now widely acknowledged to bring forth competitive advantages to businesses and even nations.

He also shares three areas where CEOs need to focus on in order to transform their organizations successfully in a new AI-driven digital world.

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Transforming with Customers

Around Asia, Microsoft’s customers are digitally transforming to make an impact on their businesses and respective industries. Learn more about their journeys and be inspired by their approaches.

The nuts and bolts of AI: What’s next for Taiwan’s manufacturing sector?

Artificial intelligence (AI) is taking center stage in Taiwan’s manufacturing sector by driving change and boosting global competitiveness. Sumeeko Industries Company Limited – a metal fastener and screw manufacturer – expects to increase its production accuracy rates by 50%, and triple its efficiency by using AI. >> Read more


When 365mc hospital group hooked up its surgery instruments with motion sensors that connected to Artificial Intelligence (AI), the company not only transformed its surgeons’ practice but its business model too. The hospital expects to conduct more than 100,000 operations in the next two years, and increase its revenues by over 40%, thanks to the world’s first AI assisted liposuction system. Other types of surgery like endoscopy and colonoscopy are potential beneficiaries of such technology.

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Apollo Hospitals

To provide high quality healthcare to an ageing and expanding population of more than 1.3 billion and to bring medical care to remote areas, India’s healthcare industry needs to transform. Cloud, big data analytics and Artificial Intelligence (AI) help to accelerate the change to combat challenges. At Apollo Hospitals, one of India’s largest private healthcare companies, digital transformation in its various wards is enabling the expansion of quality care to more than 300 million Indians.

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Ricacorp Properties Limited

The Hong Kong real estate market is one of the most competitive in the world. Agencies compete to sell the hottest properties in the shortest time possible. Ricacorp Properties Limited foresees earnings to rise by 30-40 percent and profits to increase by 40-50 percent through using Artificial Intelligence (AI) to understand customers’ property desires. Sometimes even better than customers themselves know.

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