AI and shopping: Every customer can be a VIP
With AI and facial recognition, Trakomatic in Singapore has developed a solution that allows retailers to identify VIP customers and enhances customer experience through predictive and personalized service, and helps service staff provide personalized attention.
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Read our top Asia Pacific customer and partner stories across key vertical sectors
Manufacturing
Digital technologies are transforming the face of manufacturing across Asia Pacific. Artificial intelligence, machine learning, big data, mixed reality, edge computing, and the Internet of Things are empowering organizations at all levels. This is producing exciting new business outcomes through increased security, productivity, and efficiency.
Komatsu Japan
Komatsu Japan developed a smart factory platform to visualize and optimize conditions by collecting and analyzing data from the machine tools and robots. This enabled the company to increase production efficiency without extra equipment or personnel.
Downer
Downer, a company with over 100 years’ rail experience in Australia, is using AI to make sense of operational data and put it into the hands of the workers that need it. It is working together with Microsoft to support the smooth delivery of Waratah commuter services across Sydney.
Financial Services
Digital economies are evolving at pace. And financial institutions of all sizes and scope are facing challenges including higher customer expectations, drawbacks from legacy systems, dangers of cybercrime, and complexities of new regulatory environments. Technology helps transform customer experiences, optimize operational efficiencies, and tap new revenue streams.
Moula
Moula in Australia is using AI to accelerate the speed at which small businesses can get a loan with AI and machine learning. With smaller businesses moving online, this translates into triple-digit growth for Moula. Over the next year, Moula aims to lend $250 million to businesses after major banks pulled back from SME lending.
China Asset Management Co., Ltd
One of China’s largest investment houses, China AMC partnered with Microsoft researchers to develop a new AI model that sifts and analyzes vast amounts of real-time financial data. It empowers financial professionals to make better informed buy-and-sell market decisions.
Healthcare
Providing affordable and accessible healthcare is a key challenge for Asia Pacific countries. Organizations, professionals, and policymakers are using digital solutions to guide treatment choices, deliver better diagnoses, optimize clinical trials, accelerate drug development, and streamline administration. Technology and the information it provides also empowers patients.
NSW Health Pathology
With Azure cloud and AI technology, test results and electronic clinical observations can be uploaded and transmitted automatically to clinicians regardless of the infrastructure available. This approach in Australia could transform the way diagnostic tests are carried out, ensuring patients receive care regardless of where they live.
Narayana Health
India’s Narayana Health believes that the key to affordable and high-quality healthcare services is embracing technology. The hospital is leveraging AI to decipher X-Rays to point out any irregularities from a normal X-Ray, helping doctors make more accurate diagnoses in less time.
Retail
Consumers are becoming more demanding as the digital economy generates greater choice. They also expect higher levels of personalized service. To meet this need, retailers are turning to technologies to boost their businesses. By leveraging data and deploying new systems, they can better understand what their customers want.
Trakomatic
With AI and facial recognition, Trakomatic in Singapore has developed a solution that allows retailers to identify VIP customers and enhances customer experience through predictive and personalized service, and helps service staff provide personalized attention.
Coles
With shifting consumer expectations and the rise of omnichannel, Australia’s leading retailer, Coles, turns to AI and cloud to better manage its products, staff, storage systems and revenues for both online and offline.
Public Sector
Asia Pacific governments are turning to technology to help raise the well-being of their citizens, influence positive societal change, and bring new efficiencies to administration. Data and digital solutions are promoting efficiency, collaboration, transparency, and sustainability. Governments are also being empowered to better engage and connect with people.
National Institute of Water and Atmospheric Research
Historic data can boost climate research, but much of it, being handwritten, can be difficult to decipher. NIWA and Microsoft teamed up to make AI handwriting recognition more accurate and efficient, starting with an 80-year-old weather log from 1939 when it snowed all over New Zealand.
Kakadu National Park
As invasive species are shrinking habitats and displacing native plants in Australia, the Healthy Country project turned to AI and machine learning to combine indigenous knowledge, research, and data to assist in managing the park. Technology removes the need to manually comb through mountains of footage to count animals and identify vulnerable areas.
Education
The world is changing fast. And so are the skills that today’s students will need to be life- and career-ready when they graduate and move into the workforce. Affordable and user-friendly technologies are empowering educators to deliver impactful and personalized learning experiences in the classroom and beyond.
Indraprastha Institute of Information Technology (IIIT)
The population of the aggressive simian monkey in India is booming. With a lack of predators, they cause injury to humans and the displacement of other wild animals. Using the Microsoft AI for Earth grant to use AI, machine learning and Azure, an app is created and used by citizens to record the monkeys’ geolocation and movements and work towards controlling the wild population with contraception procedures.
University of Western Australia
Microsoft recently awarded an AI for Earth Compute Grant to the University of Western Australia (UWA) to monitor quokkas to accelerate research into endangered species around the world. The UWA team is planning to trial “scat drones” along with high-powered cloud computing, artificial intelligence, and machine learning.
Other Industries
The rise of the digital age is transforming how we learn, work, and play. Breakthroughs in technologies – like artificial intelligence and the intelligent edge – are also changing how we do business. Organizations throughout Asia Pacific stand to reap significant rewards as they embrace new solutions and adopt new business models.
Bellsystem24 Holdings, Inc.
Call centers’ like Bellsystem24 in Japan require the physical products for reference when troubleshooting with callers over the phone. Partnering Microsoft, Call Center Virtualization was trialed and operators were able to don Microsoft HoloLens 2 allowing them to manipulate a 3D virtual reproduction of products, anytime and anywhere.
Distributed Ledger Technologies (DLT) Pte Ltd
DLT in Singapore has created a blockchain platform leveraging computational power, with the global geographical footprint and security of Microsoft Azure to digitize mountains of paperwork. The platform speeds up the movement of supply chains, and delivers greater transparency and confidence to empower trading companies.
